Essay about Management Experience At Hsbc Bank Canada And Scotiabank
753 Words Jun 18th, 2015 4 Pages
Distinguished 10+ year career managing high-performing teams at financial institutions focused on business growth and delivering great customer experiences.
Proven ability to realize business strategies by consistently executing programs designed to surpass customer expectations, drive sales profits, and increase productivity.
Repeatedly awarded for customer service excellence and creative innovation. Described by colleagues as passionate leader who inspires trust, teamwork and commitment from all business levels and uses collaborative approach to direct energetic teams in managing relationships for success.
Directed and coordinated actions of project teams for successful initiation, planning, and execution of complex and large-scale strategic programs that spanned across multiple job functions and lines of business.
Strengthened quality of client records by managing $2M budget for Anti-Money Laundering (AML) program including; remediation of high-risk deficiencies, offshore of data processing, and system updates.
Reduced project costs by $700K and schedule by 1 year; proactively acquired vendor to collect Know Your Customer (KYC) information and comply with external regulations.
Managed time-sensitive Post-Account Opening project that resolved backlog of 6K files;…