Case #1: McDonald’s
1a) McDonald’s used the classical approach to management through multiple techniques. To start with the obvious, the company follows the concept of compartmentalizing jobs. There are plenty of jobs which have all been sectioned off to certain people. There is the CEO of the company, being Steve Easterbrook. Then there are people underneath Mr. Easterbrook, who are the individuals in charge of hiring people, maintaining the workers, inventors of new products at McDonald’s, those who test the new products, those who take orders, making or cooking the orders, cleaning, busing tables, etc. The work is clearly standardized. This could potentially be one of the many reasons why McDonald’s business thrives. By the company compartmentalizing …show more content…
There is the CEO, the supervisors, the managers, then there are the employees. Each person in the job titles mentioned, take care of their own area. The finance department takes care of the finances and the cooks take care of the hamburger preparation. Managerial tasks consist of mental and verbal work such as talking to customers. While employee tasks consist of labour work such as cooking or cleaning. The McDonald’s workers must also act as a team. There is a certain procedure that orders must follow. Orders start off at the individual working the cash, then the individual working at the bun station, then the individual working at the topping station, and so on. One order must go through all these individuals, therefore the co-workers must work together to complete the order. This specific fast food chain does have procedures and policies implemented, as it is a large company with multiple franchises. The company can not have burgers and fries tasting differently depending on which location you are purchasing the meal …show more content…
Once orders are entered at the cash register, there are smaller screens in the cooking area, that state the next order. Thus as soon as the order is in the process of payment, it can also be in the process of production. Workers are also able to communicate with one another if customer traffic is slow and if all other tasks have been completed. The McDonald’s crew also follows the behavioural approach through its organizational objectives. McDonald’s of course has a mission statement and has goals to be met. From a smaller scale, the goals would be to cash out a person within a specific time, or to have their meal ready before they’re done paying. On a larger scale, goals are focused on the finances and to profit more than the following years numbers. Within the article, it explains some of the numerical goals achieved. Increasing 5.7 percent in the USA’s restaurants in volume or having a 30 percent increase in shares. McDonald’s cares about what McDonald’s goals are, not the employee’s.
As much as McDonald’s has features from both the classical and behavioural approach, it is clearly a predominately a classical behavioural
1a) McDonald’s used the classical approach to management through multiple techniques. To start with the obvious, the company follows the concept of compartmentalizing jobs. There are plenty of jobs which have all been sectioned off to certain people. There is the CEO of the company, being Steve Easterbrook. Then there are people underneath Mr. Easterbrook, who are the individuals in charge of hiring people, maintaining the workers, inventors of new products at McDonald’s, those who test the new products, those who take orders, making or cooking the orders, cleaning, busing tables, etc. The work is clearly standardized. This could potentially be one of the many reasons why McDonald’s business thrives. By the company compartmentalizing …show more content…
There is the CEO, the supervisors, the managers, then there are the employees. Each person in the job titles mentioned, take care of their own area. The finance department takes care of the finances and the cooks take care of the hamburger preparation. Managerial tasks consist of mental and verbal work such as talking to customers. While employee tasks consist of labour work such as cooking or cleaning. The McDonald’s workers must also act as a team. There is a certain procedure that orders must follow. Orders start off at the individual working the cash, then the individual working at the bun station, then the individual working at the topping station, and so on. One order must go through all these individuals, therefore the co-workers must work together to complete the order. This specific fast food chain does have procedures and policies implemented, as it is a large company with multiple franchises. The company can not have burgers and fries tasting differently depending on which location you are purchasing the meal …show more content…
Once orders are entered at the cash register, there are smaller screens in the cooking area, that state the next order. Thus as soon as the order is in the process of payment, it can also be in the process of production. Workers are also able to communicate with one another if customer traffic is slow and if all other tasks have been completed. The McDonald’s crew also follows the behavioural approach through its organizational objectives. McDonald’s of course has a mission statement and has goals to be met. From a smaller scale, the goals would be to cash out a person within a specific time, or to have their meal ready before they’re done paying. On a larger scale, goals are focused on the finances and to profit more than the following years numbers. Within the article, it explains some of the numerical goals achieved. Increasing 5.7 percent in the USA’s restaurants in volume or having a 30 percent increase in shares. McDonald’s cares about what McDonald’s goals are, not the employee’s.
As much as McDonald’s has features from both the classical and behavioural approach, it is clearly a predominately a classical behavioural