Management and Conflict Resolution Essay

2422 Words Dec 23rd, 2010 10 Pages
All conflict within an organization is detrimental to employees and the organization. Discuss.

Conflict can be defined as “a process that begins when one party perceives that another party has negatively affected, or it is about to negatively affect, something the first party cares about”,(Huczynski and Buchanan, 2007). Huczynski and Buchanan (2007) also perceive conflict as a mental state which has to be acknowledged by the two parties involved to comply with its definition. In an organizational environment, conflict is strongly connected to managerial skills. There are different situations where conflict can occur but it is often a consequence of lack of communication, misunderstandings, disagreements which mean basic human
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Organizing is separating employees according to their functions and specialties into departments to clarify roles and avoid duplication, for effectiveness and rapid performance. Conflict can arise in these processes because of the perception groups or individuals may have about their role. If hierarchy in groups is not settled, employees might have differences in who has the right to more authority. In other cases, groups may compete on the basis that they are more important to the good of the company; therefore their concept about the goals of the company may differ. In addition to the different stereotypes organizational groups may develop, there is the issue of interdependence between departments, as they have different tasks but sometimes they must perform for a single objective. Intergroup conflict may surface due to different time perspectives and lack of sources, such as budget cuts.
Huczynski and Buchanan (2007) define the three ways thorough which the process of co-ordination deploys: formal direction, mutual adjustment and special liaison. These are measures taken to prevent conflict in the first place and are used depending on the structure of the organization.
Formal direction represents all the written orders employees receive from senior staff. These include rules, policies and hierarchy. These are basic implementations that are necessary even in small companies, and contribute to the

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