It is a high honor for any organization to be nominated, let alone receive the Malcolm Baldridge Quality Award. When an organization receives this designation they are stating that they are one of the best in the country in terms of quality care. Patients and customers will except to receive this quality treatment whenever they visit that location that has received this prestigious award. In 2015 one of the best hospitals in the United States received this prestigious award. That hospital is the Charleston Area Medical Center Health System based in Charleston, West Virginia.
On August 20, 1987 the Malcolm Baldridge Quality Improvement Act was signed into law to help enhance the quality of products being provided to the consumer. Due to …show more content…
In 1999 the program was expanded to include the education and healthcare categories. Finally, in 2007 the non-profit sector was added as well. In order to be selected for the award organizations must apply and be judged by an independent board. The criteria for the award includes leadership, strategic planning, customer and market focus, measurement, analysis and knowledge management, human resource focus, process management and business/organizational performance results. The President of the United States annually presents the award to the winners after the selection committee has completed its process. The national recognition that this award brings it to any organization not only establishes that they are one of the best in their field but, one of the best in the …show more content…
The amount of growth hasn 't been calculated yet due to the fiscal yet. By increasing the quality of product and service that a business puts out will always increase profits. However, when a national award is involved it shows the consumer that they are dealing with a quality institution that puts it patients above its bottom line.. The Malcolm Baldridge award also takes into account what the patient satisfaction rating is and takes a site tour. These aspects not only allows the committee to see how the patients feel about the institution but, are able to see how the institution works on a day to day basis. All of this information is also included back in the feedback forms for the institution to read about the selection process has taken
On August 20, 1987 the Malcolm Baldridge Quality Improvement Act was signed into law to help enhance the quality of products being provided to the consumer. Due to …show more content…
In 1999 the program was expanded to include the education and healthcare categories. Finally, in 2007 the non-profit sector was added as well. In order to be selected for the award organizations must apply and be judged by an independent board. The criteria for the award includes leadership, strategic planning, customer and market focus, measurement, analysis and knowledge management, human resource focus, process management and business/organizational performance results. The President of the United States annually presents the award to the winners after the selection committee has completed its process. The national recognition that this award brings it to any organization not only establishes that they are one of the best in their field but, one of the best in the …show more content…
The amount of growth hasn 't been calculated yet due to the fiscal yet. By increasing the quality of product and service that a business puts out will always increase profits. However, when a national award is involved it shows the consumer that they are dealing with a quality institution that puts it patients above its bottom line.. The Malcolm Baldridge award also takes into account what the patient satisfaction rating is and takes a site tour. These aspects not only allows the committee to see how the patients feel about the institution but, are able to see how the institution works on a day to day basis. All of this information is also included back in the feedback forms for the institution to read about the selection process has taken