A product is anything that can be offered to a market for attention, acquisition, use or consumption that might satisfy a want or need. It includes physical objects, services, persons, places, organizations and ideas (Kotler and Armstrong, 2004). It can also be divided into two types of products, such as tangible and intangible product. Malaysia Airlines System (MAS) is selling their services to the society as a carrier domestically and internationally.
The three levels of the product include the core product, the actual product that includes important features such as the brand name, quality, styling and features, and the augmented product which includes delivery and credit, installation, warrant and after-sales services (Kotler and Armstrong, 2004). These are important to the business operator because most of the customers are attracted by the levels of products.
Core product is what the customer is really buying. It consists of the main benefit or benefits the purchaser identifies as a personal need that will be met by the product. Time critical transport is the core product that being purchased by travelers from MAS. They believed that MAS could bring them to the destination they want to be visited.
The actual products for MAS are meals, seat allocation, Flight booking systems, In-flight services, duty free shopping, and schedule. The airline also offers a series of solutions to make traveler to travel faster,