5. The information provided under the heading `How much will it cost?’ is inappropriate. Rule B1.11 which relates to communicating effectively with clients, requires a clear basis of the calculation of the cost to be provided to the client. Details of any foreseeable outlays should have also been provided. Not providing clients with such information is a breach of the Rule B1.11. Furthermore, the sum of £10,000 is significant. Therefore, a first-time buyer ought to have been provided with a breakdown of the cost as a reasonable person cannot be expected to pay £10,000 without knowing exactly what the cost includes or what the cost will be after VAT.
