Throughout this course I learned and developed the skills necessary to be equipped to reduce and prevent conflict; both at an interpersonal and organizational level in order to act as a transformational leader in the workplace. According to Kouzes and Ponser (2012), Leadership is important, not just in your career and within your organization, in every sector, and community (p. 7). The artifact that I have chosen below demonstrates some of the challenges that occur with change. Kouzes and Ponser (2012) explain that “you don’t have to change history, but you do have to change business as usual” (p182). These changes are to reduce and prevent conflict both at an interpersonal and organizational level in order for a leader to be a transformational
…show more content…
To achieve this service we all have to have a shared vision to meet this common goal; this can be achieve by what McClure (2000), calls “something in common”. Our “something in common” is providing the best service for our customers.
In order to help provide exceptional service there will be an implantation of some procedures and policies that will help us be the best in the industry. Kouzes and Ponser (2012), explain that “you don’t have to change history, but you do have to change business as usual” (p. 182). So in order to change business as usual everyone will be ready and open for business as 8:00am sharp. The manager will be responsible for documenting and rewarding the individuals who show exceptional service to our customers.
The policies and procedures will address the consequences for complying or lack compliance of the employee handbook. Employees who are ready to serve our customers at the time we are open for business are eligible to receive paid time off for their commitment to this organization and our customers. Employees who are dedicated to the continued service of our customers will be recognized at our yearly company banquet. The employees who do not follow the policies and procedures in the employee handbook may be terminated after a probationary …show more content…
Dependable
6. Inspiring
7. Competent
My father would be someone that I would consider as a leader. In the organization that he is currently employed for and as well as in the home my father exhibits the seven characteristics that I have listed above.
The top three characteristics that he possesses out of the seven listed are as follows:
1. Honesty- I have seen on several occasions when dealing with clients, his willingness to be honest at all cost. There has also been times where he has promised a deadline and had fallen short. He was honest enough to express that he was at fault. This honesty has established a type of relationship between him and his clients that they continue to use his services because of his continued honesty. According to Kouzes & Posner (2007) my father embodies one of the top four characteristics which is honesty. Honesty is important for leaders to “Model the Way” which is the behavior that earns a person their respect.
2. Driven- He is very driven to provide a service that he has promised to provide. I have seen him work countless hours and without charge to provide exceptional service to finish a project to keep things on tract. Being driven allows my father to dream of what the future could be according to Kouzes & Posner
To achieve this service we all have to have a shared vision to meet this common goal; this can be achieve by what McClure (2000), calls “something in common”. Our “something in common” is providing the best service for our customers.
In order to help provide exceptional service there will be an implantation of some procedures and policies that will help us be the best in the industry. Kouzes and Ponser (2012), explain that “you don’t have to change history, but you do have to change business as usual” (p. 182). So in order to change business as usual everyone will be ready and open for business as 8:00am sharp. The manager will be responsible for documenting and rewarding the individuals who show exceptional service to our customers.
The policies and procedures will address the consequences for complying or lack compliance of the employee handbook. Employees who are ready to serve our customers at the time we are open for business are eligible to receive paid time off for their commitment to this organization and our customers. Employees who are dedicated to the continued service of our customers will be recognized at our yearly company banquet. The employees who do not follow the policies and procedures in the employee handbook may be terminated after a probationary …show more content…
Dependable
6. Inspiring
7. Competent
My father would be someone that I would consider as a leader. In the organization that he is currently employed for and as well as in the home my father exhibits the seven characteristics that I have listed above.
The top three characteristics that he possesses out of the seven listed are as follows:
1. Honesty- I have seen on several occasions when dealing with clients, his willingness to be honest at all cost. There has also been times where he has promised a deadline and had fallen short. He was honest enough to express that he was at fault. This honesty has established a type of relationship between him and his clients that they continue to use his services because of his continued honesty. According to Kouzes & Posner (2007) my father embodies one of the top four characteristics which is honesty. Honesty is important for leaders to “Model the Way” which is the behavior that earns a person their respect.
2. Driven- He is very driven to provide a service that he has promised to provide. I have seen him work countless hours and without charge to provide exceptional service to finish a project to keep things on tract. Being driven allows my father to dream of what the future could be according to Kouzes & Posner