Strengths:
Lynette did a great job being solution driven. We did a great job asking questions to guide the call in the right direction. We did well with hold expectations.
Opportunity:
Lynette has an opportunity with control. We have a long pause while trying to locate the loan.
Lynette has an opportunity with clarity. We lost our wording at the end of the call. This is important as we want to make sure our communication is easy for the client to understand.
Lynette did a great job being solution driven. We did a great job asking questions to guide the call in the right direction. We did well with hold expectations.
Opportunity:
Lynette has an opportunity with control. We have a long pause while trying to locate the loan.
Lynette has an opportunity with clarity. We lost our wording at the end of the call. This is important as we want to make sure our communication is easy for the client to understand.