Comparative Analysis of level of Service between Low Floor Buses and Mini Buses-A Case Study of Bhopal City
Ajay Pratap Singh A. K. Sharma Civil Engineering, MANIT-Bhopal Civil Engineering, MANIT-Bhopal Bhopal, Madhya Pradesh, 462039, India Bhopal, Madhya Pradesh, 462039, India ajayps33@gmail.com
Varun Singh A. Sharma Civil Engineering, MNNIT-Allahabad …show more content…
But the overall satisfaction level in the low floor buses comes around 0.75 and this is a good indication for this service. Similarly commuters are most satisfied with fare in the minibuses and some other services like seat availability chances during the boarding and also with the reliability of the minibuses but on the negative hand user’ are most dissatisfied with the services like no passenger’s information system in the minibuses and no proper bus stops for the user’s of this service. Though the overall satisfaction level of this service is 0.50 but this is the alarming situation for the operators of …show more content…
Sweis, R.Imam, G. Kassab, and R. Sweis, “Customer satisfaction in apartment buildings: The case of Jordan,” Life Science Journal. vol. 10, no.12, pp. 237–245, 2013.
[8] N. Werro, H. Stormer, and A. Meier, “A Hierarchical Fuzzy Classification of Online Customers,” in Proc. of the IEEE International Conference on e-Business Engineering (ICEBE), Shanghai, China, 2006 pp. 256-263,
[9] R. A. Spreng, and R. D. Mackoy, “An empirical examination of a model of perceived service quality and satisfaction,” Journal of Retailing., vol.72, no.2, pp. 201–214, 1996.
[10] L.A. Zadeh, Fuzzy Sets, Information and Control, pp. 338-353, 1965
[11] M. Devi Prasad and B. Raja Shekhar, “Analyzing the passenger service quality of the Indian railways using Railqual: Examing the applicability of the fuzzy logic,” International Journal of Innovation, Management and Technology, vol.1, no.5, pp.478-482, 2010
[12] Tso. Lin. Hung, “Fuzzy application in service quality analysis: An empirical study,” International journal of expert systems with applications., vol.37, no. 1, pp. 517-526, 2010
[13] P.L. Alreck. and R.B. Settle, The Survey Research Handbook., Chicago, IRWIN Professional,
Ajay Pratap Singh A. K. Sharma Civil Engineering, MANIT-Bhopal Civil Engineering, MANIT-Bhopal Bhopal, Madhya Pradesh, 462039, India Bhopal, Madhya Pradesh, 462039, India ajayps33@gmail.com
Varun Singh A. Sharma Civil Engineering, MNNIT-Allahabad …show more content…
But the overall satisfaction level in the low floor buses comes around 0.75 and this is a good indication for this service. Similarly commuters are most satisfied with fare in the minibuses and some other services like seat availability chances during the boarding and also with the reliability of the minibuses but on the negative hand user’ are most dissatisfied with the services like no passenger’s information system in the minibuses and no proper bus stops for the user’s of this service. Though the overall satisfaction level of this service is 0.50 but this is the alarming situation for the operators of …show more content…
Sweis, R.Imam, G. Kassab, and R. Sweis, “Customer satisfaction in apartment buildings: The case of Jordan,” Life Science Journal. vol. 10, no.12, pp. 237–245, 2013.
[8] N. Werro, H. Stormer, and A. Meier, “A Hierarchical Fuzzy Classification of Online Customers,” in Proc. of the IEEE International Conference on e-Business Engineering (ICEBE), Shanghai, China, 2006 pp. 256-263,
[9] R. A. Spreng, and R. D. Mackoy, “An empirical examination of a model of perceived service quality and satisfaction,” Journal of Retailing., vol.72, no.2, pp. 201–214, 1996.
[10] L.A. Zadeh, Fuzzy Sets, Information and Control, pp. 338-353, 1965
[11] M. Devi Prasad and B. Raja Shekhar, “Analyzing the passenger service quality of the Indian railways using Railqual: Examing the applicability of the fuzzy logic,” International Journal of Innovation, Management and Technology, vol.1, no.5, pp.478-482, 2010
[12] Tso. Lin. Hung, “Fuzzy application in service quality analysis: An empirical study,” International journal of expert systems with applications., vol.37, no. 1, pp. 517-526, 2010
[13] P.L. Alreck. and R.B. Settle, The Survey Research Handbook., Chicago, IRWIN Professional,