Lodging Manager Case Study

765 Words 4 Pages
Lodging Manager They 're the first person to be seen when walking into a hotel. The person who provides direction, guidance, and care. Without them, guests would lack the attention that they need. This is a lodging manager, they have multiple responsibilities, but ultimately their number one goal is to create the best experience they possibly can to every guest that walks into their establishment. A lodging manager is a manager who is employed at any type of lodging business, they oversee all of their guests to make sure they’re having an optimal stay and they oversee their entire business to make sure it’s running properly. (“Lodging Managers,” 2015, What They Do section, para. 1) A lodging manager’s work environment is found in hotels, …show more content…
(“Lodging Managers,” 2015, What They Do section, para. 2) As management in any industry goes, the entry level job is not automatically the manager. Work must be done to become a lodging manager, that’s why an entry level position could be the front desk clerk, concierge, front office employee, etc. The Occupational Outlook Handbook says that the required education for a lodging manager’s job is a high school diploma. (“Lodging Managers,” 2015, Summary section, para. 1) Although this is true, a college degree will help tremendously when pursing this career. There are universities all across the United States dedicated to this field of study. Going through a college hospitality program will allow students to acquire skills and abilities that are demanded for this type of work. (“Lodging Managers,” 2015, How to Become One section, para. …show more content…
The courses I am taking for my major are helping me become prepared for a job as a lodging manager because I am learning through a hands-on approach that leaves students feeling fully prepared for the next step. My Introduction to Hospitality course has gone on two field trips this semester where we were able to see what it’s really like to be working in a full service hotel, this is the kind of learning that has prepared me for my future employment. Other than work in the classroom, I can use resources at CCU to acquire internships that will help me to launch my career. The skills required for a lodging manager are business, customer service, communication, leadership, listening, organizational, and problem solving. (Kay & Moncarz, 2007) The future trend of this field is having the skill of financial management. Research was done and in conclusion it was proven that lodging managers with this skill are more successful, therefore more businesses will be looking for this skill when hiring their next lodging manager. (Kay & Moncarz,

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