Thank you for taking the time to speak with me today.
We are disputing Notice # 45978, Acct # 11164 as we believe these charges had previously been paid to Linebarger.
We filed a dispute with ETAN stating we believe these tolls were previously paid. The response we received was “After researching our records, we were not able to locate a payment on the account.”. However, as you and I discussed, there have been previous payments for tag # 1687PI.
This notice includes toll charges for a span of 8 months (6/25/15 – 2/19/16) and while I appreciate that the individual toll charges are listed on the notice it lacks the original THEA invoices.
The lack of original invoice numbers and the span of 8 months of tolls makes it a formidable task at the least, therefore, we are requesting the original THEA invoice numbers that correlate with notice # 45978 so that we can cross-reference them with our records. …show more content…
So when we received the notice, I attempted to cross-reference them with the invoices and during that time I believe I found a discrepancy in payments made to Linebarger. (Please see attached spreadsheet which provides a breakdown of each invoice including charges, balance transfers to collections (column e), and payments.)
Based on the original THEA invoices, $2,719.86 in tolls ($1,154.55 for tag 1687PI and $1,565.31 for tag U627EI) were sent to Linebarger for collections, however, per our payment records, we paid Linebarger a total of $3,076.47 just from 7/2014 – 9/23/16. This leaves an overpayment of
We are disputing Notice # 45978, Acct # 11164 as we believe these charges had previously been paid to Linebarger.
We filed a dispute with ETAN stating we believe these tolls were previously paid. The response we received was “After researching our records, we were not able to locate a payment on the account.”. However, as you and I discussed, there have been previous payments for tag # 1687PI.
This notice includes toll charges for a span of 8 months (6/25/15 – 2/19/16) and while I appreciate that the individual toll charges are listed on the notice it lacks the original THEA invoices.
The lack of original invoice numbers and the span of 8 months of tolls makes it a formidable task at the least, therefore, we are requesting the original THEA invoice numbers that correlate with notice # 45978 so that we can cross-reference them with our records. …show more content…
So when we received the notice, I attempted to cross-reference them with the invoices and during that time I believe I found a discrepancy in payments made to Linebarger. (Please see attached spreadsheet which provides a breakdown of each invoice including charges, balance transfers to collections (column e), and payments.)
Based on the original THEA invoices, $2,719.86 in tolls ($1,154.55 for tag 1687PI and $1,565.31 for tag U627EI) were sent to Linebarger for collections, however, per our payment records, we paid Linebarger a total of $3,076.47 just from 7/2014 – 9/23/16. This leaves an overpayment of