Levels Of Management Case Study

Superior Essays
Question 2.1
Managerial responsibility
According to Jones (2016: 15) the manager has the responsibility “to monitor, train and supervise” the group of employees, in a department, where he is assigned to. He also states that the manager should be increasing the employees’ expertise and job-specific skills. Figure 1 Levels of Management
Jones (2016: 11) explains that there are normally three levels of management in an organisation- first-line managers, middle managers and top managers. Each level has different responsibilities, but tasks stay the same.
First-line managers are often known as Supervisors. They are the first type of manager after the rest of the employees (non-managerial employees like executives and sales). The first-line manager
…show more content…
This is the most senior level of all the management levels and also to whom the top managers report to. CEO’s central concern is to choose a group of employees to form a functioning top management team (Jones 2016: 13).
All management positions consist of the four principal managerial tasks, this includes planning, organising, leading and controlling (Jones 2016: 13). Top management spend more time on planning and organising whereas first-line management spend more time on leading and controlling (Jones 2016: 14). According to Jones (2016: 14) the top managers needs to constantly identify and plan for new opportunities, where first-line managers need to lead and supervise the non-managerial employees’ daily tasks.
Leadership responsibility.
Leading is one of the four core principals of management. A brief description of leading is to communicate a comprehensible vision of the organisation (Jones 2016: 10) to the employees. Leadership is accomplished through the managers’ power, influence, personality, persuasion and communication skills to motivate, inspire and direct the employees to achieve group or organisational goals.
Differ:
Although leadership and managerial responsibility go hand-in-hand, the one is a trait and the other a job
…show more content…
These feelings in a group are known as “esprit de corps” (Jones 2016: 45). Employees’ values, attitudes and emotions are influenced by the culture of an organisation. Thus it has the tendency to make employees act, feel and think in a certain way (Jones 2016: 63). The characteristics of a manager have a great influence in the organisational culture, as he sets an example to all the non-managerial employees (Jones 2016: 63).
The organisational culture can grow strong if employees and managers truly believe in the organisational values (Jones 2016: 74).
Everybody is different, and thus does every personality have a different way of thinking and doing (Jones 2016: 78). As Jones (2016: 78) describes it: people from the same organisation tend to share a few beliefs and values, which determines them to behave in a specific way. Thus the organisational culture grows stronger and then it gets a “personality” (Jones 2016: 78). The stronger the personality the better behaved the employees will be towards each other and perform their work better (Jones 2016:

Related Documents

  • Improved Essays

    Manager Review Report I interviewed a Financial Center Manager for Bank of America. I will explain what a FCM at Bank of America does and challenges that he has in this financial environment. Bank of America is a huge company where there are different levels of Management. As a financial Center Manager, he falls on the low level of management position.…

    • 777 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    COMPARE AND CONTRAST MANAGEMENT AND LEADERSHIP Leadership and Management are two philosophies that use interchangeably. However, this paper will discuss and the differences and similarities between the two concepts. Therefore, the understand the meaning of the two words is imperative. Management: a manager is a person in an institution who is qualified for leading out the four roles of management, including planning, organizing, leading and controlling. Leadership, on the other hand, a leader any individual can become a leader because the basis of the leader is to the personal qualities of the leader.…

    • 890 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    What is leadership? What is management? Leadership and management are two distinctive and complementary systems of action. Both are necessary for success in a complex and volatile business atmosphere. The role of the leader is to inspire and prompt.…

    • 823 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Globoforce Case Study

    • 1451 Words
    • 6 Pages

    Organizational culture and values set by the top management have considerable impact across the entire organization. It has to do with the leadership style used in the organization. The leaders try to transmit the values among the employees and other departments of the organization. When values of Globoforce are spread among the company employees they become more integrated and coordination among various departments enhances which result in better productivity and effectiveness. The values at the company decides the work pattern of the employees, their freedom in doing work and expressing views in the company meeting and all other daily chores needed to be carried in the…

    • 1451 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Organizational culture, or corporate culture, is important to HR because it determines many factors within human resources management. Organizational culture is the “amalgamation of values, vision, mission, and the day-to-day aspects of communication, interaction, and operational goals that create the organizational atmosphere that pervades the way people work” (Miller, 2012). Corporate culture is defined as “the collection of beliefs, expectations and values learned and shared by corporation’s members and transmitted from one generation of employees to another” (Hunger & Wheelen, 2011). This culture defines how policies and procedures are established, how supervisors and managers manage their people and how the general atmosphere of the organization is perceived. As with a well-structured organization, if the “culture is compatible with the…

    • 1152 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    A: Research and write the mission statement of one of the following hospitals Northwestern, North Shore, Advocate. The Advocate Illinois Masonic Medical Center, located on Chicago’s North Side, is one of the state’s largest, most comprehensive nonprofit medical centers. The core mission of the Advocate Illinois Medical Center is to “provide patients the highest quality care in Chicagoland, as illustrated by their many honors, including being named a 100 Top Hospital by Truven Health Analytics for five consecutive years.” B: In your opinion are they meeting their mission or not, describe?…

    • 1788 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    The term management can be and is often defined in different ways. (Daft, 2015) defined it as “the attainment of organizational goals in an effective and efficient manner through planning, leading, organizing and controlling the company’s resources”. From (Koontz, 1988)’s perspective, “Management is an art of getting things done through and with the people in formally organized groups. It is an art of creating an environment in which people can perform and individuals and can co-operate towards attainment of group goals”. However, these two explanations evidently show the way managers think and operate changes within a period of time.…

    • 1200 Words
    • 5 Pages
    Improved Essays
  • Decent Essays

    Gospel of Leadership Management is doing things right; Leadership is doing the right things. - Peter Drucker The future of an organization rests on identifying & nurturing leaders. Managers & Leaders: Key Differences Managerial Activities Leadership Competences Planning and Preparing Budgets Building up vision and excitement Coordinating, controlling and executing various activities Creating a direction, inspiring and motivating people to pursue Working within the present structure Aligning people Organizing and staffing Forming new relationships as well as structures Common Attributes of Top Leaders…

    • 206 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    & Crawford, K., 2012, p67). A business’s unique culture is a powerful tool for achieving goals, therefore making it important for managers to understand and assess all facets of it. Management must also ensure that staff members are given sufficient training to reflect the values of the business (Chapman, S., Devenish, N. & Dhall, M., 2011,…

    • 1151 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The importance of leadership in care and educational settings (1500 words) In this essay I will be defining the main attributes of leadership and how this differs from management. I will also be discussing and analysing the key features of an effective leader in the early years sector and the quality of practice, drawing on theoretical perspectives and my own experiences. To begin, many people may believe that leadership and management are the same concept, however ‘one can be a leader without being a manager’ (Jones & Pounds 2008:16). Thus it is important to define the difference.…

    • 1477 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    [En.wikipedia.org] Three Levels of Management Top level management has the role of making long term decisions for the overall business. An example of a top-level manger is Jessica Pearson who makes a long-term decision to promote Harvey. Middle level management has the responsibilities of medium term decisions for each specific department. While lower level management is responsible for day to day decisions and operational decisions. Tasks of Management First comes planning where the manager establishes the objectives, then decides on the duration of the assignment.…

    • 1594 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    People, who are motivated, tend to work harder to reach their goals. Disbelieving the processes within the company can be dangerous, because employees who feel obligated to abide to the organizational culture, work simply because of the fear of being unemployed, instead of in hopes of group achievements. “For example, if a company is in the high-tech industry, having a culture that encourages innovativeness and adaptability will support its performance. However, if a company in the same industry has a culture characterized by stability, a high respect for tradition, and a strong preference for upholding rules and procedures, the company may suffer because of its culture.” (Carpenter, Taylor, Erdogan, 2009, p.185).…

    • 821 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Management involves four basic jobs: planning, organizing, controlling and directing. (Leadership vs. Management, 2014) It is a organization and coordination of a company in order to achieve certain objectives. A good manager can make employees more effective.…

    • 1426 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Assignment 1: Chapter 1: 1) What is competitive advantage, and how does it relate to a company’s business model? Answer: Competitive advantage is a very important strategy for any company but few companies understand the value of competitive advantage and try to achieve and keep it. Competitive advantage is “When a company performs better than its competitors by developing an attribute or combination of an attributes. It is also referred as any type of activity that creates superior value when compared to its competitors.…

    • 1025 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The four theoretical contributions have been analyzed in detail in our Textbook `Organizational theory `.These contributions are starting from the relatively simple Scientific Management (Taylor) and Administrative theory (Fayol) to the more complex ones Bureaucracy and Organizational Structure (Weber) and Administrative Behavior (Simon). The scientific management is the most logical approach which is based on clear calculation; the work process itself was in focus and trough the method the individual executing the work preferably in the most effective way. At the time of Taylor (early 20th century) his approach was very progressive.…

    • 1024 Words
    • 5 Pages
    Improved Essays