In this paper I will talk about Lens Crafter’s operations strategy and attempt to explain how thoroughly the organization seeks to gain a competitive advantage in terms of sustainability .I will also analyzed how operation management activities affect the customer experience I discuss two operation management challenges and thoroughly provide the solutions for confronting them.
I will also examine Lens Crafter’s value chain and thoroughly evaluated its effectiveness in terms of quality, value creation, and customer satisfaction. I will also discuss the different types of performance measurements that can be used to measure Len’s Crafter’s service delivery system design. And I will select two types that can be applied and thoroughly provide …show more content…
Lens crafts mission statement is to contract on being the number one in the business by getting client for life (Evans, 2010) by having remarkable customer service that are a skillful train, activating leader’s to work at the best eyewear place. Lens Crafters is known for it outstanding exportation of meeting each customer individual needs Len Crafters is devoted to eyes:
• Passionate- Truly love to take care of the clients
• To advance- To constantly improve in every aspect of the vision care
• Personal – Put the customer first, and to keep on a long term basis
• Straightforward- being honest, transparent and upfront with you.
Their customer Benefit Package Design and Configuration to set of goods and services and (accurate eye exam and one hour service) are of equal importance. Convenient access to eyewear For that Lens Crafters has became a trusted household name that the people love and known for providing convenient access to an eye exam, a wide choice of frames and lens, one hour service, fascinating prices, an all-out 30 days guarantee, fashion and luxury eyewear. Exclusivity of custom made branding that offer 5X more Precise measurements that glasses are crafted to
I will also examine Lens Crafter’s value chain and thoroughly evaluated its effectiveness in terms of quality, value creation, and customer satisfaction. I will also discuss the different types of performance measurements that can be used to measure Len’s Crafter’s service delivery system design. And I will select two types that can be applied and thoroughly provide …show more content…
Lens crafts mission statement is to contract on being the number one in the business by getting client for life (Evans, 2010) by having remarkable customer service that are a skillful train, activating leader’s to work at the best eyewear place. Lens Crafters is known for it outstanding exportation of meeting each customer individual needs Len Crafters is devoted to eyes:
• Passionate- Truly love to take care of the clients
• To advance- To constantly improve in every aspect of the vision care
• Personal – Put the customer first, and to keep on a long term basis
• Straightforward- being honest, transparent and upfront with you.
Their customer Benefit Package Design and Configuration to set of goods and services and (accurate eye exam and one hour service) are of equal importance. Convenient access to eyewear For that Lens Crafters has became a trusted household name that the people love and known for providing convenient access to an eye exam, a wide choice of frames and lens, one hour service, fascinating prices, an all-out 30 days guarantee, fashion and luxury eyewear. Exclusivity of custom made branding that offer 5X more Precise measurements that glasses are crafted to