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Legacy City Citizen Survey Case Study

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The Quality Initiative Consulting Company has compiled the Legacy City Citizen Survey. Mayor Patel was provided a preview meeting which the results were discussed. The results were down from the prior year regarding citizens feeling safe at night, customer service provided by the water board employees, the cleanliness of city streets, and the quality of the city schools.
Mayor Patel is concerned about the results and want to resolve the issues tactfully. The low results appear to be performance based. Surveys are utilized as a form of performance measures. Berman (2006) states “performance is defined as the effective and efficient use of resources” (p. 9). In order for Legacy City to increase the performance, we will have to increase

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