Difference Between Humanism And Operant Conditioning

In week one of class we discussed the four historical approaches Humanism, Behaviorism, Cognitive and Psychodynamic. Of these four approaches I can identify with Behaviorism because of the three historical perspectives for this approach being Associative Learning, Classical Conditioning and Operant Conditioning. Operant Condition is a perspective that I can give an example of being used in my life. I work for a call center and in that environment; we have a quality assurance program. The quality assurance program is responsible for testing how we measure customer service that is provided to the customer. This is done by monitoring phone calls and emails that are processed by the company’s customer service staff. There are points that are given to the behaviors the company feels are needed to provide the customer with incomparable customer service. Let’s take the greeting that is required when taking a call. The level that would give you a positive consequence would be to state the greeting as the company has written it verbatim. And a score of 100 percent accuracy would possibly bring a bonus …show more content…
I found testing by questionnaires is the most popular way to determine what kind of a temperament and personality a person has. But observation and experimentation with a person is another way that a person’s temperament or personality can be discovered. By taking the two tests I discovered the following about my personality. I am an ENFJ and an ENFP the ENFJs are people lovers who are charismatic and want to educate the world. ENFJs are great organizers of their own interpersonal affairs, but decisions on events and people are based on feelings. Because ENFJs often put others before themselves the ENFJs are open to being hurt and used by others who are less thoughtful. The intuitive and feeling part of this personality is the reason this personality type takes on more burdens than they can