They began to work together, sometimes up to sixteen hours a day, in order to accomplish all details necessary to get the company up and running, she sacrificed many hours of her personal time in order to secure the success of Southwest airlines. Ms. Barret kept ties with Southwest airlines for several years; however, she joined the company in 1978 as a corporate secretary, due to her hard work and dedication. Collin Barret climbed quickly in the organization, until she became vice president of administration and then vice president of customers.
Collen Barret servant leadership style was one of the keys to her success; she believes in providing customers the best service possible, encouraged team work in the organization and kept his employees happy for the most part. Collen Barret was appointed as post president and COO in 2001 of Southwest airline; although, she was promoted few months before the terrorist