Leadership At Southwest 's Success Essay

797 Words May 12th, 2016 4 Pages
Leadership at Southwest has influenced the success of the company immensely. The company sets a tone of having fun and being casual while still fulfilling obligations and accomplishing tasks. Southwest airlines encouraged employees to implement honor in order to put their customers at ease, attempting to make traveling an enjoyable experience.This attitude is critical to their continued success. The company has implemented Ten Organizational Relationships in order to generate extraordinary employee performance. The summation of all relationships combined is greater than the individual parts, as each part reinforces one another.

Outstanding business leadership
Eminent and effective business leaders must excel in two areas: credibility and empathy. The Premise of credibility is established over a period of extended time. CEO Herb Kelleher is an exemplary example of historically acting in a credible manner. The wellbeing of the employee is at the forefront of SouthWest 's beliefs; notably, Southwest Airlines has no layoff record. This is considerably rare in the airline industry, for expansion is rapid during boom years and turnover is inevitable when flight routes are reduced. Kelleher and COO Colleen Barrett ensure employees feel comfortable to seek guidance regarding personal problems; ultimately, bridging the work-life balance gap. A statement from a Southwest Airlines pilot exemplified this fusion:
“I can call Herb today. You don’t just call and say there’s a problem.…

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