Leadership and Organizational Change Concepts Worksheet Essay

1052 Words Apr 30th, 2007 5 Pages
Leadership and Organizational Change Concepts Worksheet

Concept Application of Concept in the Scenario or Simulation Reference to Concept in Reading

Feedback Process In the Simulation, CrysTel contracts consultants to conduct surveys internally to identify the weakest and strongest of the departments' characteristics. The consultants have been given a budget of $65,000. An Employee Satisfaction and Climate survey (with a total cost of $48,000) was utilized by the consultant. This is the optimal decision for getting perspective on how the employees will feel about their work-related issues (teamwork, communication, and supervisory guidance) and employees' attitudes towards organizational climate (motivation levels, job security,
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With CrysTel's implementation of these suggestions, things improved but there were still issues.

As a consultant, I would implement some type of recognition program (above and beyond the current professional progress hierarchy) to motivate and communicate what goals is expected. "Adams points out that two primary components are involved in the employee–employer exchange, inputs and outcomes. An employee's inputs, for which he or she expects a just return, include education, experience, skills, and effort. On the outcome side of the exchange, the organization provides such things as pay, fringe benefits, and recognition" (Kinicki & Kreitner, 2004, p. 291).

Forces of Change
• External Forces o Technological Advancements o Market Changes
• Internal Forces o Managerial Behavior/ Decisions CrysTel faces rapid and frequent advances in telecommunications technological and administrative changes regularly. The company is a responsive organization working to keep up with the volatile demands of the market; it is likely to change its product portfolio or offer new products on a regular basis (Scenario: Building a Culture for Sustaining Change, 2007).

"One side of the force field model represents the driving forces that push organizations toward a new state of affairs…some of the driving forces in the external environment, including globalization, information technology, and a changing workforce." (McShane & Von Glinow, 2005,

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