How Does CHA Use Voip To Provide Better Service To Patients

Great Essays
Chapter 6:
Case One
Latest Telecom Technologies Feed Crucial Information to Physicians in CHA
Discussion Questions
1. Why are high-performance telecommunications technologies important to the medical profession? " High-performance telecommunications technologies " are needed to provide physicians capability to get information as well as health check descriptions like MRIs rapidly with in any location serve patients protecting lives.

In most of today’s state-of-the-art medical facilities, medical information and images are delivered to desktop, notebook, and handheld PCs through local area networks, both wired and wirelessly, using systems like CHA’s Picture Archive and Communications Systems (PACS) and Computerized
Physician Order Entry (CPOE).
…show more content…
“As network manager, what I like best about this network is that it allows us to spend more time moving forward and less time worrying about what’s already installed,” says Peterson.

2. How does CHA use VoIP to provide better service to patients? CHA with the use of VoIP offer voice swap over its data set-up and helps resolve issues that it faces with study of language. Around Boston,
15 primary and 43 secondary languages are spoken. CHA needs to communicate with its patients in all of these languages. It can do so by using its VoIP system to connect interpreters with patients and healthcare workers. CHA even provides videoconferencing for more effective communication. CHA also uses wireless VoIP handsets to allow its employees to maintain voice communications with each other and on-site patients over its local network. Some CHA physicians clip Vocera communications badges to their lapel so they can speak the name of the person they want to contact, and Vocera makes the connection. The Vocera badges use VoIP over the local wireless network. They can also track the location
…show more content…
Critical Thinking Questions :
1. How can each of five Enterprise 2.0 applications used by P&G help its employees be more effective and efficient ?
 Microsoft live communicator provides easy and quick interaction between employees which will greatly reduce any communication delays
 Live Meeting caters web conferencing to efficiently interact and build professional relationships between employees from different locations
 Share point helps to maintain a controlled/centralized knowledge repository for employees, when in need of critical information.
 Connect beam helps employees to share valuable web page bookmarks , documents and articles with others which will aid productivity
 Corporate social networking site helps employees find expert knowledge and also to build professional relationships

2. Compare and Contrast email, IM and blogs for tools for effective communication ?
 Emails are the most standard and official means of communication in practice. It provides a static communication feature to propagate information to huge list of

Related Documents

  • Improved Essays

    Xacc/280 Week 6 Checkpoint

    • 1099 Words
    • 5 Pages

    The organization had total three possible solutions for the problems they were facing. The first solution was Google drive which is considered as a good alternative in place for an enterprise program. The second solution is WordPress which has blogs, websites and online publications and also has an easy-to-use content management system which allows from drafting articles to scheduling of posts. The third solution which the organization finally adopted to solve the problems was the SharePoint. Google drive is a good solution for smaller businesses.…

    • 1099 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    According to Hebda (2013), “is the use of telecommunications technologies and electronic information to exchange healthcare information and to provide and support services such as long-distance clinical healthcare to clients” (p. 505). This type of technology could truly benefit those that are healthcare professionals take better care of their clients. Especially, those that lack access to the care they need for those in rural or disadvantage groups, maldistribution of specialist services, and to those that need a straight-forward method of delivering care to homes in the aging population with chronic diseases (Wade, 2014, p. 1). Telehealth delivers its tools in a unique way that we basically know how to do it already with the technology we use from…

    • 536 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    (2009), most telemedicine systems are now equipped with software that allows hospitals to securely build an electronic patient…

    • 1628 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    Mih/Cp Training Plan

    • 2034 Words
    • 9 Pages

    Trust must develop between the physician and the MIH/CP. Nursing staff will take part in the training so that they are comfortable with all aspects of computer functionality, along with carrying out a remote appointment much like the physician. Last, the IT staff must understand how to support the technology side of a telemedicine appointment. These staff must be familiar with the mobile gateway installed on the MIH/CP vehicle, along with other methods the MIH/CP may use to obtain internet connectivity.…

    • 2034 Words
    • 9 Pages
    Improved Essays
  • Decent Essays

    Telehealth Case Study

    • 220 Words
    • 1 Pages

    Therefore, the health care providers is looking to innovative technologies to facilitate access to healthcare for these patients. Telehealth is the use of telecommunication…

    • 220 Words
    • 1 Pages
    Decent Essays
  • Great Essays

    Task 3 - Impact on Information System Strategy This section discusses the impact of social networking on nonprofit-making organizations and how social networking will impact on the planning of information systems. 3.1. Impact of social networking on non-profit organizations Social networking sites such as MySpace, Friendster and Facebook have become very popular, with membership reaching more than 200 million today. The popularity of these sites can be attributed to the freedom in allowing users to create their personal profiles and interact with others by sharing content and communicating through Instant Messaging and chat.…

    • 1538 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    Telehealth Essay

    • 540 Words
    • 3 Pages

    Telehealth Telehealth is a collection of means or methods to enhance all aspects of healthcare through support using telecommunications technologies. Telehealth uses electronic information to support and promote long-distance clinical health care, patient and professional videoconferencing, the internet, store-and-forward imaging, streaming media, and wireless communications. The use of telehealth brings with it some benefits such as provider flexibility, patient satisfaction, and staff efficiency. Although, with beneficial products also follows a few challenges. Some examples of these challenges would be the difference between your selling price and your cost, utilization and misdiagnosis.…

    • 540 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    Schooley et al.’s (2010) states that The survey and focus group findings suggest that many individuals favor telephone services over Internet-enabled services (56.5 percent vs. 13.2 percent). This may be explained due to age-related issues, as stated above, or because the telephone provides more suitable services for some health issues (e.g., telephone triage, communication with individuals with certain disabilities). Utilizing the benefits of telephone-based healthcare with the benefits of electronic services (e.g., telephone triage operators accessing patients’ electronic health record or personal health record) may offer not only a short-term solution until high-speed Internet access becomes more prevalent but also long-term solutions for certain individuals (e.g., those who cannot travel or are less likely to travel for healthcare services) or for those in need of specialty services (e.g., physician…

    • 7543 Words
    • 31 Pages
    Great Essays
  • Improved Essays

    Influences on Telemedicine Research Healthcare is one of the most important aspects of services that are provided the world over. It is a service that is fundamental for the very survival of the human race. It is for this reason that advances in this area should never stagnate. The only way to ensure that there are constant developments in the healthcare sphere is through consistent research into ways of making healthcare service more effective, safer and more efficient. Advances in medicine such as the use of telemedicine have ensured that doctors can provide their services to their patients far away from each other, a fact which minimizes the rush during emergencies to get to where the doctors…

    • 861 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    By increasing access to telemedicine, this will increase access to this underserved population. Telemedicine is the use of computer and telecommunications to examine, diagnose, treat, and educate patients from a distance. Patients within the program would travel to the local rural hospital or clinic for a specialist appointment, scheduled by the patient’s primary care provider within the Indian Health Service. A provider from the Indian Health Service and the specialist physicians can work together to develop the appropriate treatment plan for the patient, utilizing the telemedicine system at a local hospital or health office. Labs, x-rays, and other services can be provided by the local hospital with results being sent to the specialist and the patient’s primary care provider through the Indian Health Service.…

    • 1551 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    The Sarbane-Oxley Act

    • 671 Words
    • 3 Pages

    The introduction of the Sarbane-Oxley Act and its modification after the 2007-2008 recessions has helped many businesses grow and remain sustainable; the Act encourages accountability, and disclosure of information to promote effective and correct decisions, which can steer organisation growth (Rikhardsson & Juhl-Christensen 2008). The collapse of Enron will forever be a remembered in the business world, since this case acts as lesson why it is essential to conduct business in a professional manner to avoid such an ordeal. Many corporations have been victims of accounting fraud as managers seek to make an image of successful, and competitive firms while in the real sense, these corporations are not competitive at all (Rantanen 2008). Hence,…

    • 671 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    It also has many benefits such as being able to potentially save $5 billion from video office visits compare to face-to-face visits. However, there are ways in which telehealth can negatively impact the role of physicians, nurses, and other healthcare staff (Kvedar, 2014). Many of the issues concerning the use of telehealth is overprescribing patients who are seen via e-visits vs. in-person office visits. Other issues concerning telehealth services is the lack of access to a patient’s medical record, inability to document e-visits, no follow up care, HIPAA, as well as the quality of care the patient is receiving. (Quashie, 2014).…

    • 1036 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Background: Telemedicine is the technology which utilizes the telecommunications system to treat the health of the people form a distance where there is now availability of the skilled and specialized physician and no physician at all. Due to the inability of the low skilled physicians and unavailability of the physician or Healthcare service, the lives of the people who live in the remote or the rural areas are being jeopardize. Purpose: The main aim of this research paper is to outline the following: A)…

    • 518 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    NS Style In Nursing

    • 1044 Words
    • 5 Pages

    The methods of Communication included verbal and written, formal and informal, Communication, Face to face, Meetings, Email, Intranet web pages, Newsletters, Notices/posters and so…

    • 1044 Words
    • 5 Pages
    Superior Essays
  • Great Essays

    Introduction In the modern world, the word “smart” is used everywhere from homes, to the schools, hospitals, market and businesses-to mention but just a few. Generally, people have come to love the word smart and want to be smart or even have smart items with them. Parents would want their children to be smart; people want to buy smart products like the Smartphone. The reality is that, you cannot avoid smart products in the modern world.…

    • 977 Words
    • 4 Pages
    Great Essays