I used my place of work, which is currently at Virginia Mitre 10, for my language study. The current work place environment involves in assisting customers with their product choice within the store and serving customers at the checkout. My aim in this language study is to compare how my language changes with each different person I interact with within the work place environment and to extend my knowledge regarding language and communication in the industry. Every shift I work, I would have many interactions with customers coming from different cultures and suburbs. This report will focus on specific interactions on certain customers to compare how my language changes and also with the owner, store manager and other workers in the work place.
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As I approached him I noticed my language towards the customer was still casual but respectful. This however, would not be as casual as I would communicate to a family member or with my friends. I was attentive and supportive towards the customer, suggesting which products would be helpful with the existing products he had; for example he wanted to purchase a packet of tek screws. I asked him if he would like a drill bit for that particular screw, showing him a range of screws and the method of attaching the drill bit product. I also used body language towards the customer, as he wanted to know where the grinding discs were. During this interaction, I assisted him locate the item by pointing to the particular shelf and …show more content…
Because it was my place of work my communication is different from the language I would at school with my friends or at home with my family. At work, slang words would be rarely used and formal and polite language would be the main form of communication. Even though I have a friendly relationship with the workers and some customers, I will relate to them in a polite and formal manner.
Person Purpose Type of Interaction Language Used Body Language Surroundings Other
Employee A friendly chat, when we first encountered at the start of my shift A face to face conversation Casual Language Hand/Head gestures Behind the Counter of the store Eye contact
Interruption a customer had approached to the checkout
Co-Manager A nice greeting when I arrive at the workplace and to what work had to be done for the day A face to face conversation Semi-Formal/Casual Language
Personal Social talk Hand Gestures
Pointing In the managers room Eye contact
Hand shake
Customer Giving the customer service for the products he wants to purchase A face to face conversation Semi-Formal/ Casual Language Hand Movement Counter/Checkout Eye
As I approached him I noticed my language towards the customer was still casual but respectful. This however, would not be as casual as I would communicate to a family member or with my friends. I was attentive and supportive towards the customer, suggesting which products would be helpful with the existing products he had; for example he wanted to purchase a packet of tek screws. I asked him if he would like a drill bit for that particular screw, showing him a range of screws and the method of attaching the drill bit product. I also used body language towards the customer, as he wanted to know where the grinding discs were. During this interaction, I assisted him locate the item by pointing to the particular shelf and …show more content…
Because it was my place of work my communication is different from the language I would at school with my friends or at home with my family. At work, slang words would be rarely used and formal and polite language would be the main form of communication. Even though I have a friendly relationship with the workers and some customers, I will relate to them in a polite and formal manner.
Person Purpose Type of Interaction Language Used Body Language Surroundings Other
Employee A friendly chat, when we first encountered at the start of my shift A face to face conversation Casual Language Hand/Head gestures Behind the Counter of the store Eye contact
Interruption a customer had approached to the checkout
Co-Manager A nice greeting when I arrive at the workplace and to what work had to be done for the day A face to face conversation Semi-Formal/Casual Language
Personal Social talk Hand Gestures
Pointing In the managers room Eye contact
Hand shake
Customer Giving the customer service for the products he wants to purchase A face to face conversation Semi-Formal/ Casual Language Hand Movement Counter/Checkout Eye