Outsourcing: Language Barriers In The Workplace

Language barriers can also affect the level of quality a outsource company provides. When a customer service center is outsourced to an off shore foreign location and the first language of that nation is different from the nation which outsources the function it will lead to a low quality call handling. Skills important to a product or service can eventually diminish. The way a company operates is essential to their success. Overtime outsourcing can lose the capacity in the firm being able to perform these skills effectively.
Another major disadvantage is the threat to security and confidentiality. The lifeline to a successful business is the confidentiality of its customer’s proprietary information. If you have payroll, medical records, …show more content…
Many communications companies have gotten a lot of backlash due to the lack of satisfactory service among international third party companies. A customer may call a company such as Sprint and be speaking to someone in India. The language barrier causes the call time to be longer than usual, lack of confidence in the service being provided, and the representatives are much scripted during the conversation. As a customer who is paying a significant amount of money for a service, expects a certain level of service and to be treated more personable. The level of service and actual skill level in the position being performed is very …show more content…
Every business has limited resources. Outsourcing can help your business to shift its focus from peripheral activities toward work that serves the customer and the business. Outsourcing can help small organizations compete with large organizations by giving them access to the same economies of scale, efficiency, and expertise that large companies enjoy. Deciding whether to outsource is a subjective process. It 's different for every company. If you 're considering outsourcing, you need to look not only at the financial costs of doing the work yourself or letting someone else handle it, but also whether the task in question is part of your competitive advantage. Circumstances change and what made sense to outsource a few years ago may be better handled in house now. Outsourcing can be beneficial, however, organizations have many factors that must be considered prior to deciding to outsource. Organizations should consider any outsourcing arrangement to be short-term and revisit it often to make sure that it 's still the best choice for your company (Bram,