Ladder Company Case Study

Great Essays
ETHICAL QUESTIONS case 2.2
In the case study it shows that until now BF1 patented technology has only been used on expense weight machines exclusively for physical therapist moving this product from a professional setting into a home setting do you think its unethical that no safety concerns have been mentioned or brought to attention in the trade show?

CROSS EXAMINATION QUESTIONS case 10.2:(Highlighted chosen)
• 3 firefighters are selected randomly. What is the probability that they are selected from the ladder company?
The answer should be (13/39) + (12/38) + (11/37). Since this is without replacement, we will keep on subtracting 1 from the denominator.

• 2 firefighters are selected randomly. What is the probability that one is from the
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• 400 people applied for the firefighter position. 110 of the applicants applied for the ladder company. If 3 persons are selected at random, what is the probability that all 3 got accepted for the ladder company?
Answer: ways to pick 3 persons for the ladder company: 110C3ways to pick 3 persons: 400C3Probability: 110C3/400C3 = 215820/10586800= 0.020386

CASE STUDY 11.2
1. 1 λ per 50 hours = 0.02 calls per hour 2. Mean service time = travel time + repair time = 1 + 1.5 = 2.5 hours m = 1 / 2.5 hours = 0.4 customers per hour 3. Travel time + the time spent in line =total customer waiting time. 1 + 1.6082 = 2.6082 hours

4.
• Probability that no customers are in the system
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Since all customers wait an average of 1 hour of travel time whenever the service technician is free, this probability is actually the probability that a customer will have to wait more than 1 hour for a service technician to respond.)
• Hours a week the technician is not on service calls (0.5380) x 40 hours = 21.5 hours
• Total cost per hour for the service operation $155.93 (Since the average travel time is 1 hour for the service technician to reach the new customer's office, the total customer waiting time is 1.6082 + 1 = 2.6082 hours. Thus, the one technician is able to meet the company's 3-hour service guideline. The TC is $155.93 per hour.

5. WITH ONE
When the customer base expands to 20 customers and company continues to use one technician, the average time in the waiting line will increase to 6.9454 hours. The average total waiting time will be 6.9454 + 1 = 7.9454 hours. The total cost will be $397.78 per hour. This average total waiting time is way too long and a second technician is definitely needed. The two service technicians provide the

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