LTI Case Study
The Long term strategy for the growth of the company covers few key elements as discussed below.
1. Strengthen client relationships: Client centric way is the way of LTI operations. It has also partnered with clients from various industries and helping them achieve growth in dynamic environment. (6% of the revenue of LTI comes from the repeat business from clients which is reflected in the significant improvement in the customer satisfaction index. The …show more content…
Plan to expand into new geographic areas to explore new opportunities for business.
5. Focus on transformational deals: LTI has started incorporating Design Thinking methodologies throughout the organization. They are organizing various training programs to transform on the way the organization works and interacts both within and outside the organization. It is moving towards automation services which not any adds value to customer but also reduces cost, time and resources and Devops models which replace the traditional delivery methods. Flexibility and agility are the two important aspects of the companies which help in non-linear growth of the company.
Human Capital: Human resources of the company are one of the strengths of the company. The primary focus of the company in terms of human capital is hiring, Engaging and retaining employees with good talents. LTI monitors its employee performs and provides performance based compensations to retain the best of the talent. The attrition rate which was at 18.4% in FY16 has been reduced to 16.9% in FY17. The company not only provides digital solution to clients but also uses these solutions in its internal activities also. LTI was the first company to implement Workplace, a collaborative platform for employees across different geographical locations which facilitates discussions and knowledge sharing. They have adopted various ways of hiring new talent such as hackthons, online social media …show more content…
Foreign exchange rate will become a barrier in recognizing revenue from clients from different geographical location having different currencies. Committee to take hedge decisions which will minimize the forex variation risks is in place in the company.
b) Legal & Regulatory Risks: Mobility of employees to client locations, which are spread across the globe will be challenging (Visa violation charges) if the immigration policies are changed. As clients are from different geographical location the law of the land has to be followed when working with different clients, failing which leads to legal consequences. An Online compliance management process was deployed across the organization to deal with compliance issues. Cyber-crimes, one of the most concerning problem of every company, which leads to exposure of sensitive client data will land the company in legal proceedings and bad reputation. Loss of information due to any disaster is also potential risk to the company. Advance security monitoring systems are in place to fight the cyber-crimes in