Knowledge Management Essay

2192 Words Aug 28th, 2013 9 Pages
Tata Consultancy Services (India) – Case study

Name: Ayesh Perera
Student id: s0223566
Assessment: Assessment 2_Case Study-Essay Course: Case study Knowledge Management Foundations
Course no: COIT13233
Lecturer: Santoso Wibowo
Due date: Week 10 Thursday (09-May-2013)

The purpose of this essay is to answer the questions from the "Tata Consultancy Services (India)" case study on pages 253-255 of Jashapara (2011)

The discussion includes advice regarding a strategic alliance with Cisco. Two of the key elements of this case study which are discussed are describing the current weaknesses in Tata Consultancy Services with an approach to knowledge management and the improvements that are made to eliminate these
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It should not be seen as an optional or marginal activity but as part of the organizational essential need, embedded in their business process, which is highly relevant in their solutions.

Current weaknesses in TATA services

Strategic alliance can cause major problems if not handled properly. As part of the start of the alliance, TCS have to incorporate Cisco’s Data Centre technologies, with TCS’ industry-leading IT services, business solutions and outsourcing. The practice will focus on helping customers develop next-generation virtualized data centers and achieve greater operational and energy efficiency. The companies will also explore new networking innovations to address the needs of large and small businesses for IT services. One of the main concerns was over the alignment of short term and long term goals of both organizations and the value of strategic alliance in the current downturn in global markets.
Most staff will need training to adjust to the new systems.
The two companies want to cooperatively come up with and supply information technology service solutions to clients that will help their businesses build next-generation data centers by taking advantage of the network as a platform. The two companies are spread out in a wide range of countries and due to this there are a lot of communication issues.
Tata Consultancy plans to build a new technology

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