Kid Spectrum Case Study

The article deals with the situation where two key employees in major departments conflict in Kid Spectrum, the health care service company for autistic children, due to the different perspective with their work. Ellen, the administrator director of the company, is strict about her role as the administrator, focusing on implementing the new protocol and thereby running the company more economically and efficiently. She claims that Ronnie is not performing his role as the manager, who is expected to take administrative part among the clinicians, leading and helping them to get used to changes. Ellen complains that Ronnie does not stick within his office and let every clinician to take a rest when they call in sick, making the work more difficult for the administrators who should look for substitute workers. In addition, she argues that Ronnie is not doing his best with adapting to new time sheets. As Ellen believes that efficiency and profits are the important factors in the operation of the company, she is being more meticulous with the data. On the other hand, while Ellen complains about Ronnie’s problem, …show more content…
Jim Southern argued that Matthew should meet Ronnie separately, explain the economic value of the business and led him to help adjust with the new protocol. Jim Southern added that if Ronnie is unable to handle such role, Matthew should hire another member who can take Ronnie’s role, with the managing ability. On the other hand, Peter Kelly asserted that Matthew should meet Ellen and Ronnie privately, explain them the importance of each department. Then, they can meet together, make a specific plan for new system and let them to experience each other’s role and understand each other. Moreover, Matthew should have weekly meeting, keep coaching them one-on-one continuously, evaluating their ability. If this doesn’t work, Peter Kelly suggested Matthew to hire new