Keystone Model

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-o Directly supported the Program Manager and Deputy on tasks that ranged from Keyview, REQUEST, RETAIN, COOP, Operations, Release Management, KCIM, and ACQUIRE working groups.

-o Exceeded REQUEST system availability at 99% and supported Keyview availability of 99%.

-o Maintained an open and continuous communication channel with functional customers and key stakeholders across Active Army, Army Reserve and Army National Guard, providing constant feed-back.

-o As the liaison between customer and development staff, provided direct support to customers/stakeholders in managing the REQUEST Software Development Life cycle. Managed and directed maintenance and release efforts that included 35 Request for Change, 63 System Change Requests, 11 Release Records, and 558 Help Desk tickets/issues/incidents during rated period. (01 Nov 14 to Present) Assisted in refining Software Development Life cycle for KEYSTONE incident management policies and procedures. …show more content…
-o Served as the Primary Information Assurance Security Officer (IASO) for KEYSTONE

-o Served as the REQUEST Subject Matter Expert (SME) in support of the KEYSTONE COOP project. Providing direct oversight of the REQUEST, KEYVIEW, and data management aspects of the

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