Case Study Kelly Salon

Amazing Essays
Case study 3
Introduction
Generic strategy for competitive advantage: analyzing internal and external business process to identify information systems requirements.
Business process to be improved: information technology solutions to meet the objectives of the organization IT Requirement Importance/
Relevance
High,
Medium,
Low, or
Not Applicable (N/A) Explanation for Ranking

1 Usability high The basic purpose of the use and utilization of IT in Kelly salons business is to increase efficiency and effectiveness. As a result, both the customers and staff should be in a position to use the technology to perform their duties. The system installed should not be too complex and complicated to pose problems but rather it should be easy to use
…show more content…
Thus, it is of great necessity that she puts into considering the scalability of the new IT systems she is about to install. A good IT system should be in a position to handle the increasing amount of work as more and more customers come to Kelly salon for haircuts. It should not scrabble as the work load increases.
4 Reliability high The IT system is intended to produce high results to ensure that it helps Kelly to take her business to the next level. Thus, the system should produce consistent results over a long period of time to prove that both workers and staff can trust and rely on it to produce accurate results. A good system should produce similar results under consistent conditions as well as producing the desirable results within the required time frame.
5 Availability high To make any significant impacts in the business process, the IT system installed should be readily available even during the odd times to ensure the needs and desires of the customers are fully met. Considering that customers have varied tastes and preferences, a good system should be always available to perform its duties as expected to serve the customer in question without fail. Availability improves consistency of the results produced as well as reliability of the
…show more content…
Considering that Kelly salon business cannot be described as a complex organization that requires networking and integration of data sources, enterprise systems cannot fit this organization.
12 Networks Medium Networking helps in linking two or more computers together and it is widely available and utilized in busy organizations that have more than one point of sales or operations. Considering that Kelly salon business cannot be described as one of the busiest organization, networking is not mandatory. However, Kelly can still install this serve in preparation for future business as number of customers increase.
13 Database high For any business to operate effectively, it needs to have an IT system that interacts with the user, other applications to capture and analyze data. Thus, Kelly must ensure she has a system that supports database.
14 Data Warehouse high The system should support storage of data as well as reporting and analyzing the same data to derive meaning from it to make business decisions regarding the future of the

Related Documents

  • Decent Essays

    The key drivers for achieving an integrated supply chain strategy in Meditech surgicals are: - An efficient customer service management process: Customer service management is vital to the success of any organization since it acts as an important source of customer information and satisfaction. On the other hand, the customer also gets accurate information on new products and their availability through interactiion with the production and distribution functions. - Well co-ordinated procurement: Demand forecasting reports are shared with suppliers to assist the manufacturing process and new product development. This results in a reduced product development cycles and effective inventory management. With the advent of technology, e commerce interactive portals can help suppliers stay updated on the upcoming…

    • 1231 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    Therefore, the enterprise system can avoid duplicate information or functionalities, also reduce the complexity. By preventing data silos, the enterprise can be quicker and easier to deal with the changing environment: rather than modify each subsystem in different isolated departments, the enterprise can simply update the common database and other sharing systems (Trkman, 2010). Assigning process owner from both senior executive and frontline levels(Trkman, 2010). Thus, every business process will be monitored and governed, which will increase the…

    • 1213 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    The total quality approach would be obtained by involving everyone’s daily commitment. After revising the Quality program, BT had shown a remarkable improvement in the quality program. The commitment on the part of the management (CEO and his team) had been the key reason for the success of the quality program. It required immense efforts, time, courage and patience on the part of management to successful implement TQM. In service industry employees need to interact with the customer sensibly and with utmost care to…

    • 1371 Words
    • 6 Pages
    Decent Essays
  • Decent Essays

    Businesses today focus on maintaining satisfied as well as loyal customers to ensure effectiveness in the midst of steep competition. Companies now with the implementation of apt customer management strategies could significantly emphasise on gaining competitive advantage. In order to meet their objectives they should primarily understand the nature and expectations of the customer. Customer centric approach has time and again proved effective and businesses have benefited by considering such approach. Companies today value the concept of customer loyalty as it helps in meeting various types if business need in a unique way.…

    • 2583 Words
    • 11 Pages
    Decent Essays
  • Decent Essays

    Agencies must not only be committed to excellence in all their work, despite the constraints of budget, time and client turmoil, but they should also have a deep-seated belief within their organisation that they are in a service business and must remain flexible and responsive to clients’ needs. Since the initial concept of account planning was introduced, clients have viewed it as having enormous added value. Planning is, according to Jane Newman (1998) ‘more productive and more focused than traditional research’. It is far more than simply advertising. ‘A planner should be so in tune with the consumer that he or she can help with packaging, promotion, product development, and even acquisitions, anything the client needs.…

    • 1700 Words
    • 7 Pages
    Decent Essays
  • Decent Essays

    It requires companies and their employees to come up with a detailed plan before customers find reasons to complain. If companies provide excellent customer service at the beginning, it is not likely that customers would be dissatisfied. Secondly, it is important to build a good relationship with customers. To respect customers, serve them properly, and have a strong relationship with them will make these customers satisfied and loyal. Moreover, it requires full and quick service.…

    • 721 Words
    • 3 Pages
    Decent Essays
  • Decent Essays

    Don’t allow technicians to be lazy – ensure every work order is completed with all required information and even greater detail when possible. Tip: This will save you time and energy later on when questions arise about particular customer data. 24. Advocate for your field technicians and they will advocate for your company. Tip: Having well trained and properly motivated field technicians can help them grow your business through sales and marketing tactics while on the job.…

    • 1498 Words
    • 6 Pages
    Decent Essays
  • Decent Essays

    In opportunities of repeat avails, the company should ensure proper rendering, even better than previous ones. Consistency doesn’t only mean rendering the service like before, but rendering the service even better than the previous. With every graphic design assigned, you can rely on the people behind the company to provide the best outputs. Another quality expectation would be with regards to the responsiveness of the creative company. Equipped with proper customer service training, all the people behind Elysian Creatives, should be able to address the proper answers to the inquiries of potential clients and clients alike.…

    • 1077 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    Chern's Case Study

    • 1291 Words
    • 6 Pages

    1. Identify Chern’s overall business strategy: Cherns overall business strategy is to provide superior customer service through hiring superior sales associates and providing exceptional customer service. Every employee at Chern’s should feel valued and cared for, that way they can value and care for their customers. 2. Key components of Chern’s: Chern’s talent philosophy: Chern’s should hire employees that have the right set of skills, traits and attributes to perform successfully at Chern’s.…

    • 1291 Words
    • 6 Pages
    Decent Essays
  • Decent Essays

    Second, giving training and continuing education service to management and staff within our business industry will keep us in a completive state to always improve in area that we may be weak in or make it stronger. It gives inspiration to people to be more creative and welling to participate to developed identity with the business. Lastly, we have integrated technology within our services that will generate less risk and viewable options for our clients. For instants, on the retail side, we market hair intentions, products and supplies where our clients have digitally view a further hairstyle or information products to help make their decision with eases. In addition, having a business website where clients can put in others, hair/nail appointments, seek products information, and advice regarding hair and…

    • 1044 Words
    • 4 Pages
    Decent Essays