Strengths:
- Kaylonni executes on the strong intro with the team member. This is good for consistency.
- Kaylonni clarifies with the mb the goal of the call. This is good for efficiency.
- After disclosing the call, Kaylonni gains agreement to ensure both she and the client are on the same page before moving on.
- Kaylonni confirms the email address the client would like the registration link sent to. Good!
- Kaylonni foreshadows to the client the username and password requirements.
- Kaylonni foreshadows a hold while she brings the mb back on the line.
- After returning from the hold, Kaylonni foreshadows the timeframe for a call back from the mb.
- Great execution of the strong close!
Opportunities:
- Verify phone number. Kaylonni
- Kaylonni executes on the strong intro with the team member. This is good for consistency.
- Kaylonni clarifies with the mb the goal of the call. This is good for efficiency.
- After disclosing the call, Kaylonni gains agreement to ensure both she and the client are on the same page before moving on.
- Kaylonni confirms the email address the client would like the registration link sent to. Good!
- Kaylonni foreshadows to the client the username and password requirements.
- Kaylonni foreshadows a hold while she brings the mb back on the line.
- After returning from the hold, Kaylonni foreshadows the timeframe for a call back from the mb.
- Great execution of the strong close!
Opportunities:
- Verify phone number. Kaylonni