Kam Case

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I provided the list of ticket that were in Kam’s meeting invite to Hari (portal SS&MO team) , per Hari none of the ticket is are caused by Rxclaim.
- One ticket is resolved by the SS&MO team.
- Tickets that are under-warranty is assigned to the Development team
- The ones that are marked as Development/SS&MO, Hari will assign them to the appropriate team.

# Incident # Description Status Post Production Defect Problem # Who Should Own? Owned By
1 INC1875326 Testing OptumRx Portal for GE > open in Chrome browser > navigate to "my prescriptions" menu item in dashboard > navigate to renew prescriptions function > in never forget a refill box on right side click "learn more" > close button and "x" are not functional and in the wrong place Analysis …show more content…
2 INC1875479 Testing in OptumRx Portal > open in Chrome browser > Navigate to specialty pharmacy menu item in dashboard > navigate to conditions and therapies function > layout misaligned Analysis Development/SS&MO SS&MO
3 INC1875571 Testing for OptumRx Portal, GE > Issue occurs in Chrome and IE > Navigate to specialty pharmacy menu item in dashboard > navigate to prior authorization function > click "initiate a prior authorization" > close button is in incorrect location Analysis PRB0128730 Development/SS&MO SS&MO
4 INC1876103 Testing for OptumRx Portal, GE > issue is present for both Chrome and Internet Explorer browsers > navigate to health tools in dashboard > navigate to prior authorization function > close button is in wrong location Analysis Yes PRB0128533 Development SS&MO
5 INC1883960 Testing for OptumRx Portal, GE > Issue seen in Chrome > navigate to locate a pharmacy in right hand navigation bar > type in zip code "12345" (is valid zip code) > receive notification that "no pharmacies found for search criteria" Analysis Development/SS&MO …show more content…
Additionally, the comments are getting cut off, so info may be missing that is important for delivery. Analysis Yes PRB0129855 Development SS&MO
7 INC1888809 Testing for OptumRx Portal, GE > Testing in Chrome > Navigate to my prescriptions > navigate to transfer prescriptions function > Click "Get started" on transferring prescription > click "see an example of what will be sent to your doctor" link on right side. No example is provided when clicking on link. Resolved
8 INC1889904 Using Chrome: When clicking on Medicine Cabinet under the My Prescription Tab the Image of an on/off toggle the graphic should be removed. Keep the link for medication reminders. Analysis PRB0129183 Development/SS&MO SS&MO
9 INC1889975 Testing for OptumRx Portal, GE > navigate to "my prescriptions" on dashboard > check candy m&m prescription and click "refill now" button > under order items, click on link to candy m&m prescription detail > under "your prescription" add subheaders for three sections: Physician, Pharmacy, Prescription Information Analysis Yes PRB0129864 Development

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