The following Kaizen scenario took place when I first started at this job three years ago. One of the first things that were changed was how the mortgage closing instructions were sent to the attorney’s office. I noticed the mortgage closer hand writing instructions on a form and knew immediately that we needed to create efficiencies to speed up this process. The following outlines the old process and the current process.
Old Process
1. A form was printed and the closer would hand write the required information on the form. This information was standard information such as name, property address, loan amount term, rate, etc. all of this information was in the origination system.
2. The closer would then walk about ten feet to the fax
Old Process
1. A form was printed and the closer would hand write the required information on the form. This information was standard information such as name, property address, loan amount term, rate, etc. all of this information was in the origination system.
2. The closer would then walk about ten feet to the fax