Job Satisfaction in Corporate America
Job satisfaction in previous decades has been an elusive myth to those who worked in corporate America for any length of time. When the average person thinks of job satisfaction, they imagine it as some dream job where everything goes well every day and no issues ever pop up that can spoil their peace and tranquility while they are at work. This, of course, could not be further from the truth. There is no company in existence where everything is going to be perfect for every employee every day. If that were the case, it would make the job boring and predictable. For those who thrive on problem solving, this kind of atmosphere would get boring very quickly. The question left to answer then is what is true job satisfaction and how does it contribute to the company’s overall success in the corporate world? …show more content…
It is a basic, simple process that has been simplified in different professional articles by flow charts and training scripts. If one were to ask a consumer what their interaction with a call center employee is like, they would most likely answer by stating it is either a negative or just outright mediocre; in fact it is more along the lines of a routine task such as going to the grocery store. According to LeBlanc (10-12), consumers usually describe their typical interaction with call center employees as average or lower, stating the number one complaint is the call center employee just did not seem happy to be working at the company. It is unfortunate that this type of interaction between these employees and consumers happens more time than none, and a leaders time has to be spent correcting employee behaviors and the issues created by dissatisfied employees who were not performing their jobs correctly. It is a direct correlation between job satisfaction and overall company
Job satisfaction in previous decades has been an elusive myth to those who worked in corporate America for any length of time. When the average person thinks of job satisfaction, they imagine it as some dream job where everything goes well every day and no issues ever pop up that can spoil their peace and tranquility while they are at work. This, of course, could not be further from the truth. There is no company in existence where everything is going to be perfect for every employee every day. If that were the case, it would make the job boring and predictable. For those who thrive on problem solving, this kind of atmosphere would get boring very quickly. The question left to answer then is what is true job satisfaction and how does it contribute to the company’s overall success in the corporate world? …show more content…
It is a basic, simple process that has been simplified in different professional articles by flow charts and training scripts. If one were to ask a consumer what their interaction with a call center employee is like, they would most likely answer by stating it is either a negative or just outright mediocre; in fact it is more along the lines of a routine task such as going to the grocery store. According to LeBlanc (10-12), consumers usually describe their typical interaction with call center employees as average or lower, stating the number one complaint is the call center employee just did not seem happy to be working at the company. It is unfortunate that this type of interaction between these employees and consumers happens more time than none, and a leaders time has to be spent correcting employee behaviors and the issues created by dissatisfied employees who were not performing their jobs correctly. It is a direct correlation between job satisfaction and overall company