Essay about Job Planning, Project Management, And Customer Service

917 Words Dec 29th, 2015 4 Pages
SUMMARY
A former Marine accustomed to completing assignments under strict time constraints, exercising sound judgment under pressure, and working independently as well as part of a team is looking to utilize leadership, technical and exceptional customer service talents to increase productivity in a winning environment. The ideal position would require good problem solving and communication skills.

TECHNICAL SKILLS
 Proven leadership, problem solving, job planning, project management, and customer service
 Strong business communication skills with both IT and business professionals up to senior executive levels
 Experience with infrastructure and platform technologies such as Exchange, networking, Windows Server
 Deep understanding of and hands-on support experience with end-user computing technology, including Windows, mobility devices (Blackberry, iPhone, Android), and audio/visual solutions.
 Deployment and troubleshooting of Microsoft® Windows® 7/8.1/2008/2010, Microsoft® Office® Internet Explorer®, Firefox®, Chrome® Altiris® Client Management Suite®, and iManage® FileSite®.
 Detailed understanding of TCP/IP, DNS, DHCP, Active Directory, Group Policy.

PROFESSIONAL EXPERIENCE
IT Systems Support – Arnold & Porter, San Francisco CA (Contracted) 06/15 - Present
• Assess user needs and develop technical solutions on work related issues for nearly 200 users in a Wintel environment.
• Assumed lead in storeroom management project.
• Reconfigured storeroom to…

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