Essay on Jit in Service Industry

3577 Words Apr 4th, 2008 15 Pages

It is with overwhelming gratitude that I thank my lecturer, Mr. Harish, for giving me the opportunity to write a report on a challenging subject like ‘Just-in-time in service industry’. I would also like to thank my parents for supporting me in the noble pursuit of knowledge. Special thanks to my beloved life partner who helped me in getting a lot of research material.

I also express my thanks to the authors of the books which has helped me get a better outlook of the topic. I am also grateful to all those contributors whose valuable articles and experiences have enriched this report. The internet has also been a good source for my research. Finally, I would extend my sincere thanks to my room partner to help me with
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The 1980s was catch-up time for western manufacturers. They thought deeply at importing the just-in-time philosophy and researchers studied both eastern and western implementations (Duclos, 1994).

The literature contains a variety of definitions for the term “just-in-time”. These range from Schonberger’s (1982) “[to] produce and deliver finished goods just in time to be sold, sub-assemblies just in time to be assembled into finished goods, and purchased materials just in time to be transformed into fabricated parts”, to Hall’s (1983) “the elimination of waste in all areas of the manufacturing firm”. According to the American Production and Inventory Control Society JIT is:

A philosophy of manufacturing excellence based on pursuit of the planned elimination of all waste and consistent improvement of productivity. It encompasses the successful execution of all manufacturing activities required to produce a final product from design engineering to delivery and including all stages from conversion of raw material onward (APICS, 1992).

When we delete the word “manufacturing” from the APICS definition, it opens new possibilities for applying the JIT techniques to both service functions in manufacturing firms and service sector firms. Business sector has been slow to consider moving JIT from the factory floor to non-manufacturing environments.

Mclachlin (1990) studied the service aspects in JIT operations. He states that the inherent service aspects of

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