Jabong Case Study

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History :- Jabong.com is an Indian fashion and lifestyle e-commerce portal. It retails apparel, footwear, accessories, beauty products, fragrances, home accessories and other fashion and lifestyle products.The company is headquartered in Gurgaon, NCR.The site started operations in January 2012. It was co-founded by Arun Chandra Mohan, Praveen Sinha, and Lakshmi Potluri after which Manu Jain, & Mukul Bafana joined the organization

Payments
Jabong accepts payments via Visa, MasterCard or Netbanking.
It also accepts payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.
For certain categories with high value items such as Furniture, only Debit Card/Credit
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So no worries here!
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Jabong. You pay only the amount that you see in your order summary.
COD Policy :-
There is a non-refundable convenience charge of Rs. 39 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.
Cash On Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Netbanking or Creditcard.
International Shipping:- Jabong is one of the very few online shopping sites in India that doesn't create geographical boundaries in the world of fashion.
Your Billing Address should be the same as your Shipping Address in India. This does not in anyway affect the success of your transaction.
There may be an internal upper limit on the amount of international transaction fixed by our Payment Gateway Partner which changes from time to time and the same is not disclosed to Jabong. This is to provide a safe and secure shopping experience to our customers.
…show more content…
Shipping

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Delivery within 2 business daysYour order will typically reach your doorstep within 2 business days if it is being shipped to metro
For Non Metros and cities, usually your order should reach your doorstep within 5 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location
Jabong.com offers absolutely free shipping on most products in India. On products belonging to Jabong nominal shipping charges are

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