Essay on It Seemed Like a Good Idea at That Time- Case Study

1873 Words Aug 4th, 2013 8 Pages
| It Seemed Like a Good Idea at the Time | Case study | | | UNIT: MBS 525 MANAGING, EVALUATING AND DEVELOPING HUMAN RESOURCES |

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TABLE OF CONTENTS PAGE

EXECUTIVE SUMMARY 2 1. INTRODUCTION 2 2. PROBLEM IDENTIFICATION AND ANALYSIS 3 3.1. A change in business strategy 3.2. A poorly constructed and aligned Performance Management System 3.3. Lack of a knowledge management system

3. STATEMENT OF MAJOR PROBLEMS
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The loss of TGO employees meant loss of human, renewal, structural and relationship capital, in particular the customer capital. This loss could have been prevented if a KMS was in place to acquire, interpret, disseminate and retain knowledge of value, in particular the tacit knowledge which is more difficult to capture and transfer (Saks & Haccoun, 2010, pp. 43). Unfortunately using a KMS was not part of the culture at Templeton Hardware which did not value or promoted learning, an essential ingredient for any KMS (Call, 2005).

3. STATEMENT OF MAJOR PROBLEMS AT TEMPLETON CARAVANS
Problems initially identified were lack of a suitable business strategy, an unfairly perceived PMS and lack of a knowledge management system.
Having a domino effect, these problems gave rise to more problems that need addressing: 4.4. Loss of TGO employees. 4.5. Large knowledge gaps for Templeton Caravan employees. 4.6. Lack of a knowledge management system and a learning orientated culture that promoted formal and informal learning.

4. RECOMMENDATIONS AND EVALUATION OF SOLUTIONS
A SWOT analysis for TGO revealed that intellectual capital and elements resembling a learning organization were some of the stronger sources of competitive advantage responsible for their success.
As such, declining sales profits are seen as the result of

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