Therefore, the language used is very common and familiar to the age group. The counselors on the phone speak both English and French to help a wider range of people and each page has an option to listen, make the font size smaller or larger and to print the webpage. I found it interesting that each page associated with Kids Help Phone has a questionnaire at the very bottom on how useful the page is on a scale of one to five with a space for extra comments in order to gain constructive feedback. The site is not cluttered with information but is divided into specific parts with less information on each page to not lose the users
Therefore, the language used is very common and familiar to the age group. The counselors on the phone speak both English and French to help a wider range of people and each page has an option to listen, make the font size smaller or larger and to print the webpage. I found it interesting that each page associated with Kids Help Phone has a questionnaire at the very bottom on how useful the page is on a scale of one to five with a space for extra comments in order to gain constructive feedback. The site is not cluttered with information but is divided into specific parts with less information on each page to not lose the users