Is Ineffective Communication Effective Communication? Essay

928 Words Nov 29th, 2016 4 Pages
The ability to communicate in a clear and concise manner is paramount, as it ensures clients receive the appropriate care. Both MBRRACE-UK (Mothers and Babies: Reducing Risk through Audits and Confidential Enquiries across the UK) (Knight et al., 2015) and CMACE (Centre for Maternal and Child Enquiries) (Cantwell et al., 2011) highlight case studies where ineffective communication has been identified as both a direct and an indirect cause to adverse circumstances; it is important that audits and enquiries, such as these, provoke a positive change within the communication between professions, in turn reducing the number maternal and neonatal deaths. A study conducted by Arianto and Jørgensen (2010) shows that compromised, or ineffective, communication between doctors and nurses, within an emergency setting, can increase the period of time that a patient may be waiting for treatment. Other studies have arrived at similar conclusions, suggesting that patients are more likely to experience inadequate care as a result of an erroneous handover, which is further hindered by ineffective communication during this period (Greenberg et al., 2007; Kachalia et al., 2007; Rabøl et al., 2011). This was embodied in the above scenario as the student was unable to successfully communicate the necessary information, during the handover to the neonatologists. This in turn, caused a delay in the initiation of treatment for the infant’s hypoglycaemia. In order to prevent reoccurrence of delays…

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