For this interview, I chose to ask around at my church if anyone had an unpleasant dental experience and were willing to share. Christina Webb was the first person I asked, and it turned out that she had multiple stories to expound on. The encounter that I am going to choose to pass on is about the time her three year old son was prescribed to receive eight root canals and crowns. A little background information is that she was young, recently married (within the last 5 years at the time of this event), lived in Texas, and this was her first time being a parent. To begin this dental journey, Christina took Benton in for a dental cleaning since he has not gone in over a year and was told that Benton had multiple cavities on his baby teeth.
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However, I could tell that there was some guilt that she was feeling because she admitted that she did not ask enough questions at any of the appointments because she trusted what the professionals were telling her and that she did not listen to the advice of the first dental office about going to the hospital. Ignoring Christina’s concerns about what happened can be very detrimental if in fact this organization has some faulty business and is not providing quality care. However, from a health care provider’s stance, this could be a care where Christina just did not have the knowledge that she needed and was probably provided going into this procedure that could have helped make this go over more smoothly. Benton probably did have a lot of cavities since he did not have regular dental cleanings starting at age one. There are definitely ways that Christina could have done to prevent this from happening—such as going to the hospital, doing more research on where she was taking Benton to get the procedure done, and being more educated on oral care. Although, since Christina did not seem to be properly educated on what was about to take place, then maybe that falls on the dental providers if they are not taking the time to educate their patients. Even with all of this information, it would be very hard to believe that the pediatric dental office had
However, I could tell that there was some guilt that she was feeling because she admitted that she did not ask enough questions at any of the appointments because she trusted what the professionals were telling her and that she did not listen to the advice of the first dental office about going to the hospital. Ignoring Christina’s concerns about what happened can be very detrimental if in fact this organization has some faulty business and is not providing quality care. However, from a health care provider’s stance, this could be a care where Christina just did not have the knowledge that she needed and was probably provided going into this procedure that could have helped make this go over more smoothly. Benton probably did have a lot of cavities since he did not have regular dental cleanings starting at age one. There are definitely ways that Christina could have done to prevent this from happening—such as going to the hospital, doing more research on where she was taking Benton to get the procedure done, and being more educated on oral care. Although, since Christina did not seem to be properly educated on what was about to take place, then maybe that falls on the dental providers if they are not taking the time to educate their patients. Even with all of this information, it would be very hard to believe that the pediatric dental office had