Interteam Trust and Organizational Outcomes
Trust plays a crucial in initiating, establishing, and maintaining relationships in social interactions as well as organizational functioning (Balliet & Van Lange, 2013). The role of trust in facilitating achievement of objectives in the context of intrateam is well researched. However, as highlighted above, with very few exceptions (e.g., Serva et al, 2005; Tsai & Ghoshal, 1998), hardly little has been done on the on the role of interteam trust, trust between two or more interacting teams, in organizations. This dissertation tries to fill this gap in research by investigating the role of interteam trust in organizational setting. To this end, below the effects of interteam trust on outcomes …show more content…
It reduces transaction costs, increases information-sharing, facilitates learning (Ashleigh & Nandhakumar, 2007; Dyer & Chu, 2003; Nielsen & Nielsen, 2009) and enhances coordination and reduces conflict between parties (Gulati & Nickerson, 2008) which, all in turn, lead to better performance, efficiency and satisfaction (Ertug et al., 2013; Robson, Katsikeas, & Bello, 2008; Zaheer et al., 1998). Similarly, interteam trust increases resource and knowledge exchange (Szulanski, Cappetta, & Jensen, 2004) that ultimately boosts innovation across teams (Tsai & Ghoshal, 1998), reduces perceptions of relational risk between teams (Nooteboom, Berger, & Noorderhaven, 1997), and enhances expectation of relationship continuation among teams (Jap & Anderson, 2003). Moreover, interteam trust fosters the productivity of teams by allowing teammates to stay task-focused, promoting more efficient communication and maximizing inter-team accountability (Adler, 2007). Thus, the above evidences suggest that, similar to intrateam trust, interteam trust can help achieve numerous valuable economic and relational outcomes (Zaheer & Harris, 2006). Thus:
Hypothesis 11: Interteam trust is positively related to performance, satisfaction, and engagements at individual, team, and organizational …show more content…
Specifically, interteam trust is expected to moderate the relationship between intrateam trust and organizational outcomes via the mediating mechanisms. While intrateam trust stipulates mutual trust among teammates, interteam trust is concerned with trust among distinct teams. Thus, the two types of team trust complement each other by combining both espoused behaviors and the work structures within which those behaviors are
Trust plays a crucial in initiating, establishing, and maintaining relationships in social interactions as well as organizational functioning (Balliet & Van Lange, 2013). The role of trust in facilitating achievement of objectives in the context of intrateam is well researched. However, as highlighted above, with very few exceptions (e.g., Serva et al, 2005; Tsai & Ghoshal, 1998), hardly little has been done on the on the role of interteam trust, trust between two or more interacting teams, in organizations. This dissertation tries to fill this gap in research by investigating the role of interteam trust in organizational setting. To this end, below the effects of interteam trust on outcomes …show more content…
It reduces transaction costs, increases information-sharing, facilitates learning (Ashleigh & Nandhakumar, 2007; Dyer & Chu, 2003; Nielsen & Nielsen, 2009) and enhances coordination and reduces conflict between parties (Gulati & Nickerson, 2008) which, all in turn, lead to better performance, efficiency and satisfaction (Ertug et al., 2013; Robson, Katsikeas, & Bello, 2008; Zaheer et al., 1998). Similarly, interteam trust increases resource and knowledge exchange (Szulanski, Cappetta, & Jensen, 2004) that ultimately boosts innovation across teams (Tsai & Ghoshal, 1998), reduces perceptions of relational risk between teams (Nooteboom, Berger, & Noorderhaven, 1997), and enhances expectation of relationship continuation among teams (Jap & Anderson, 2003). Moreover, interteam trust fosters the productivity of teams by allowing teammates to stay task-focused, promoting more efficient communication and maximizing inter-team accountability (Adler, 2007). Thus, the above evidences suggest that, similar to intrateam trust, interteam trust can help achieve numerous valuable economic and relational outcomes (Zaheer & Harris, 2006). Thus:
Hypothesis 11: Interteam trust is positively related to performance, satisfaction, and engagements at individual, team, and organizational …show more content…
Specifically, interteam trust is expected to moderate the relationship between intrateam trust and organizational outcomes via the mediating mechanisms. While intrateam trust stipulates mutual trust among teammates, interteam trust is concerned with trust among distinct teams. Thus, the two types of team trust complement each other by combining both espoused behaviors and the work structures within which those behaviors are