This week we were tasked with evaluating seven key interpersonal skills. We should review these skills and provide a definition, and example of how the skill could be used in business, and a website where an individual can go to acquire additional skills with the said interpersonal skill. All definitions were found at merriam-webster.com.
Listening:
• Definition: to pay attention to someone or something in order to hear what is being said, sung, played, etc. Used to tell a person to listen to what you are saying. To hear what someone has said and understand that it is serious, important, or true.
• Business Example: The very concept of “business” is about transactions between individuals in a customer v. service relationship. That relationship …show more content…
A sales associate speaking with a prospective new customer would need to use negotiation skills as part of the sales process. For example, if the prospect agrees to buy a product, there may be options that need to be reviewed (examples may be screen size for a computer, or type of mouse to include with the computer purchase). The salesperson is incentivized to include as many options as realistically is possible for the client/client type, as the more options sold increases their sales commission. The flip side is that the prospect doesn’t understand what the options are and may be skeptical to begin reviewing options that have a financial cost now that they have agreed to buy the product. Negotiation skills (i.e. price, quantity, timing, etc.) would be needed to work through with the customer to complete the closer of the deal with included options. To try to “get” as much as you can from the customer, while attempting to let the customer think they “got” all that they could from the transaction. A key part of the negotiation skills would also be listening and empathy, in that the salesperson would want to fully understand their client’s needs to ensure that they do not “oversell” and add expensive options that are not needed. This may in the short term benefit the salesperson in the form of commission, but in the long term the client is less likely to buy again if they later feel like they were taken …show more content…
Persuasion is similar, or at least related to negotiation. Using my sales example, the sales representative would persuade the prospective customer to purchase a higher end option by reviewing with them how their competitor utilizes the option to drive more business. Another example may be having an employee work on Saturday, when that is not part of their normal schedule. The supervisor may need to persuade, either with the benefit of a reward (come on Saturday and the company will buy you lunch) or a negative (if you don’t come on Saturday, the promotion goes to another
Listening:
• Definition: to pay attention to someone or something in order to hear what is being said, sung, played, etc. Used to tell a person to listen to what you are saying. To hear what someone has said and understand that it is serious, important, or true.
• Business Example: The very concept of “business” is about transactions between individuals in a customer v. service relationship. That relationship …show more content…
A sales associate speaking with a prospective new customer would need to use negotiation skills as part of the sales process. For example, if the prospect agrees to buy a product, there may be options that need to be reviewed (examples may be screen size for a computer, or type of mouse to include with the computer purchase). The salesperson is incentivized to include as many options as realistically is possible for the client/client type, as the more options sold increases their sales commission. The flip side is that the prospect doesn’t understand what the options are and may be skeptical to begin reviewing options that have a financial cost now that they have agreed to buy the product. Negotiation skills (i.e. price, quantity, timing, etc.) would be needed to work through with the customer to complete the closer of the deal with included options. To try to “get” as much as you can from the customer, while attempting to let the customer think they “got” all that they could from the transaction. A key part of the negotiation skills would also be listening and empathy, in that the salesperson would want to fully understand their client’s needs to ensure that they do not “oversell” and add expensive options that are not needed. This may in the short term benefit the salesperson in the form of commission, but in the long term the client is less likely to buy again if they later feel like they were taken …show more content…
Persuasion is similar, or at least related to negotiation. Using my sales example, the sales representative would persuade the prospective customer to purchase a higher end option by reviewing with them how their competitor utilizes the option to drive more business. Another example may be having an employee work on Saturday, when that is not part of their normal schedule. The supervisor may need to persuade, either with the benefit of a reward (come on Saturday and the company will buy you lunch) or a negative (if you don’t come on Saturday, the promotion goes to another