Interpersonal Conflict In Nursing

Emergency Department ED is considered the gateway to a medical care of the highest quality for sick people. It is the first line in the battle with the disease and even death, so medical staff involved in this unit must have a quality professional training and also, must have a high moral standing. Emergencies occur unexpectedly and not only in terms of the patient 's condition, but also in terms of staff. Therefore, as a charge nurse in such a unit, you have to be ready to solve the most unexpected events. The conflict reported above is one that not rarely occurs in a medical unit. Often it happens that one nurse can not give a specific patient care for various reasons. For example, one day on my floor, a male patient was brought from ED who refused to be cared by a foreign nurse and was very hard for the charge nurse to satisfied that request in the middle of the day, when all nurses had full assignment and she needed to make some adjustments in their assignments. It is very hard to manage effectively these kind of conflicts and the charge nurse must have good leadership skills. …show more content…
In our case, the charge nurse must resolve a conflict between the nurse who just came to work and who recently discovered that was pregnant, so theoretically, she can’t take care of a patient with meningitis and the other two nurses from 12-hour shift. At this point I think it is not fair to change their assignment four hours before change of the shift. Also, they argue their position by saying that when they were pregnant, they took care of all kinds of patients. The conflict arises when at the request of charge nurse, the two 12-hour shift nurses refuse to change their assignment to take care of the patient with