Interpersonal Conflict Resolution Essay

Whenever there is interaction between individuals, interpersonal conflicts arise. Workplace is the most vulnerable place of such interpersonal conflicts and these are directly related to the workplace’s productivity. Conflicts are certain and their presence is not only related to decrease productivity, but they are equally responsible for the effective functionality of the organisation (Zikic et al. 2012, p. 220). Therefore it is important for leaders to recognize and constructively resolve these conflicts rather than to remove them. There are four common sources of interpersonal conflicts like personal differences, informational deficiencies, incompatible roles and environmental stress. Management of these conflicts are widely dependent upon …show more content…
When the interpersonal conflicts are due to personal difference than perceptions and expectations will require the attention. In the case of information deficiencies, conflict resolution will be based on correcting misinformation and misrepresentation (Carlopio & Andrewartha 2012, p. 340). Conflicts arising from role incompatibility will need focus on goals and responsibilities and in order to manage conflicts due to environmental stress manager will have to work out the resource scarcity and uncertainty of the organisation (Carlopio & Andrewartha 2012, p. …show more content…
Initial two phases are very important and critical to effective conflict resolution (Carlopio & Andrewartha 2012, p. 360). At a minimum, conflict resolution involves an initiator and responder. If both individuals are skilled to manage the conflict then mediator will not be needed but in the case of unskilled conflicting parties, mediator is needed to cool down the situation and re-establish a constructive communication (Carlopio & Andrewartha 2012, p.