Feedback is defined as an active process of communication between individuals regarding recent or on-going behaviours or accomplishments (Baker, Perreault, Reid & Blanchard, 2013). Eunson (2012), specify feedback in many forms such as spoken communication, or written through a letter, email or online media source. Thus, despite having the potential for negative results, the giving or receiving of feedback has many wide spread benefits (Sommer & Kulkarni, 2012). Moreover, one of those benefits are that feedback allows for the closer monitoring of those at-risk clients who may deteriorate or drop out of treatment (Lambert & Shimokawa cited in Schuman, Slone, Reese & Duncan, 2015). When compared against clients who received no feedback, the clients who did received feedback were found to have had more than halved their chance of deterioration and improved their chance of treatment (Schuman et al.,
Feedback is defined as an active process of communication between individuals regarding recent or on-going behaviours or accomplishments (Baker, Perreault, Reid & Blanchard, 2013). Eunson (2012), specify feedback in many forms such as spoken communication, or written through a letter, email or online media source. Thus, despite having the potential for negative results, the giving or receiving of feedback has many wide spread benefits (Sommer & Kulkarni, 2012). Moreover, one of those benefits are that feedback allows for the closer monitoring of those at-risk clients who may deteriorate or drop out of treatment (Lambert & Shimokawa cited in Schuman, Slone, Reese & Duncan, 2015). When compared against clients who received no feedback, the clients who did received feedback were found to have had more than halved their chance of deterioration and improved their chance of treatment (Schuman et al.,