Interpersonal Communication is a relatively new way of communication for me. I was not able to take this course early in my academic career at Sierra College because I just recently transitioned to a Communication Studies major from Business Administration but to my knowledge, it is a way of interaction between you and another person. I would feel that my own interpersonal communication skills are fairly well stacked up. I feel as if I am a great communicator who can get my thoughts and ideas out easily and without struggling. I would say that I can speak my mind fairly and communicate it across a broad spectrum. One of my most recent interactions occurred while I was at work. I work at Best Buy and communicating the information of items
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I knew in my head that it was going to cost $300, but when explained the protection plan to the couple, it did not occur to me to talk about the two items separately. This ended up costing the store around $200 in service because we only charged to couple a $100 diagnosis fee to setup the entire new system in the home because they thought that it came included within the price of the $299.99 Geek Squad Protection Plan. I learned that from this experience that choosing your word carefully could cost you not only hundreds of dollars for the company, but also could cost you your reputation with your managers and …show more content…
One example of this would be about the time that we had the President of VSP come in and purchase holiday gifts for his staff members. It was during the holiday season and he was in a rush to get the products and services he wanted, but understood that I have a sales pitch that I have to present. As the conversation continued, we got to the end when I was printing out the gift receipt for the items so that he can give it to the staff members just in case it was defective or faulty. I had to calmly inform him that with the gift receipt, we could only do an exchange of the product and not a full refund to the gift recipient. He understood and was on his way. I week later one of his staff members came in looking to exchange her new Surface Pro 4 for a MacBook Pro. She understood that with the gift receipt it could only be an exchange and that she would have to pay the difference for the item with cash or card. She also told us that her boss was explicitly informed that they could not return the item and get cash back for the goods since it was a gift from him to the team members.
With this interpersonal form of communication, I learned that you can be effective in what you say just by clearly communicating it to your listener and receiving acknowledgement that the listener did encode the senders message
I knew in my head that it was going to cost $300, but when explained the protection plan to the couple, it did not occur to me to talk about the two items separately. This ended up costing the store around $200 in service because we only charged to couple a $100 diagnosis fee to setup the entire new system in the home because they thought that it came included within the price of the $299.99 Geek Squad Protection Plan. I learned that from this experience that choosing your word carefully could cost you not only hundreds of dollars for the company, but also could cost you your reputation with your managers and …show more content…
One example of this would be about the time that we had the President of VSP come in and purchase holiday gifts for his staff members. It was during the holiday season and he was in a rush to get the products and services he wanted, but understood that I have a sales pitch that I have to present. As the conversation continued, we got to the end when I was printing out the gift receipt for the items so that he can give it to the staff members just in case it was defective or faulty. I had to calmly inform him that with the gift receipt, we could only do an exchange of the product and not a full refund to the gift recipient. He understood and was on his way. I week later one of his staff members came in looking to exchange her new Surface Pro 4 for a MacBook Pro. She understood that with the gift receipt it could only be an exchange and that she would have to pay the difference for the item with cash or card. She also told us that her boss was explicitly informed that they could not return the item and get cash back for the goods since it was a gift from him to the team members.
With this interpersonal form of communication, I learned that you can be effective in what you say just by clearly communicating it to your listener and receiving acknowledgement that the listener did encode the senders message