Application of Concepts Three interpersonal communication concepts which I learned that have been applied recently are owning up to my feelings with effective ownership, communicating using impression management, and by self-disclosing myself to have a better relationship. Using these three concepts of communication has really helped me in communication better to get what I want to say across. Owning up to my feelings helps me with confidence, building my self-esteem, and with being more open with myself. Using impression management to help me interact with guests at work and explain more in depth to them. Finally, using the Social Penetration Theory and self-disclosure to open up more to my boyfriend to be more comfortable together.
Owning …show more content…
The conversational dilemmas stood out the most to me, especially impression management. Impression management is how all my conversations go with guests at work. In chapter 7, impression management is associated with apologies, excuses, explanations, and reassurances (Lane, 200). Impression management impacts my life daily during work. At work I usually have guests asking me for items that we have out of stock, or we simply do not carry the item. Using impression management I communicate with apologies and explanations on why the items is not here and most of the time they are very understanding, and do not even blame me. Another time when I experienced Impression management was when another team member at guest service was having such a really bad. She was telling me all about how a guest was getting super rude with her. Again, using impression management I apologized to her about it and tried to help her overcome her sadness with helping her out in the area for the …show more content…
Owning up to my feelings has helped me be very respectful of myself and true to my thoughts. Communicating with self-management has not only helped me with work questions but everyday occurrences anywhere in my daily life. Communicating with self-disclosure has helped my boyfriend and I build a very strong relationship, being able to help one another. It has also helps me on the daily when communicating whether it is face-to-face or on social media. On a daily basis I use all of these communication concepts to get across to
Owning …show more content…
The conversational dilemmas stood out the most to me, especially impression management. Impression management is how all my conversations go with guests at work. In chapter 7, impression management is associated with apologies, excuses, explanations, and reassurances (Lane, 200). Impression management impacts my life daily during work. At work I usually have guests asking me for items that we have out of stock, or we simply do not carry the item. Using impression management I communicate with apologies and explanations on why the items is not here and most of the time they are very understanding, and do not even blame me. Another time when I experienced Impression management was when another team member at guest service was having such a really bad. She was telling me all about how a guest was getting super rude with her. Again, using impression management I apologized to her about it and tried to help her overcome her sadness with helping her out in the area for the …show more content…
Owning up to my feelings has helped me be very respectful of myself and true to my thoughts. Communicating with self-management has not only helped me with work questions but everyday occurrences anywhere in my daily life. Communicating with self-disclosure has helped my boyfriend and I build a very strong relationship, being able to help one another. It has also helps me on the daily when communicating whether it is face-to-face or on social media. On a daily basis I use all of these communication concepts to get across to