Reflection On Stonegate Mortgage

This summer, I interned for Stonegate Mortgage Corporation’s Information Technology Department, located in Carmel, IN. During the duration of my internship I was exposed to things I had not experienced from my prior internship at Pacers Sports and Entertainment, nor from classwork at Butler University. Overall, the experience at Stonegate Mortgage has been a positive one, filled with mistakes I learned from; the primary lesson learned during the internship was that some projects may seem perfect to some people, but to others they are missing key points and you must be able to adapt to these missing key points and integrate them into the project in order for complete satisfaction from your business team. There were also a lot of things I learned …show more content…
He first noticed, I was shy at the beginning of my internship, and when most employee’s notice another employee is not comfortable being in a business environment, they instantly begin to caution things they do and make sure they know what they are supposed to do; so there is a little bit of a trust factor. He also informed me when I get my first full time position, it is important to take the initiative and lead a project or a discussion that relates to work in order to both feel comfortable with the business team I am put into, and in order to display my knowledge of information technology …show more content…
I completed my goal of acquiring more computing skills due to the large amount of shortcuts I can use in order to be more efficient for customer service and achieve their satisfaction in a timely manner. I was able to learn more about DELL systems as they relate to professional work, and how they differ, professionally, from HP systems I had learned about from my internship with the Pacers. I have also greatly increased my communication skills while working for Stonegate because I was forced to talk to other employees, outside of information technology, who range in technological knowledge, so I had to adapt to the employee based on their knowledge and then attempt to resolve their issue. I was also forced to increase my own technological knowledge when I had to give a brief report to some of my team leads and my managers in regards to a renewed asset management system for the company. The final goal I completed during my internship was to gain a higher level of critical thinking. Stonegate’s information technology department has employees who must be extremely intelligent in their line of work in order to resolve other employee’s issues as quickly as possible, so those employees who had issues can get back to work and earn the company money. My critical thinking skills were put to the test when I received a helpdesk ticket for a printer in the Dallas branch