Essay about Intern Report on Nbl

15790 Words Apr 11th, 2014 64 Pages
Executive Summary
National Bank Limited is a customer oriented financial institution. It remains dedicated to meet up with the ever growing expectations of the customer because at National Bank, customer is always at the center. Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within a business. So, assessing the level of customer satisfaction actually helps to measure an organization‘s position in business. I am doing my internship in National Bank limited with rotation on different desks which includes Accounts Opening, General Banking, Retail Banking, Clearing, Remittance, Loans and Advances etc. In this report “The
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A large number of new banks have their places in industry and yet there are more to register in the list. In this modern era of business, banking activities have spread out in many areas like merchant banking, share trading, giving lease and so on. In such a highly competitive service industry, the importance of customer satisfaction cannot be de-emphasized.
National Bank Limited is one of the most renowned private commercial bank in Bangladesh. During a short span of time the Bank has been able to establish a good image in the Banking sector and has become a house hold name in the country due to several customers – friendly deposit and loans scheme. I am doing my internship in National Bank limited with rotation on different desks which includes Accounts opening, General Banking, Retail Banking, Clearing, Remittance, Loans and Advances etc. In this report “The Customer Satisfaction on different services of National Bank limited Bank Ltd.”, I will focus on various aspects of this Bank. Since they are standing at good position among the private banks, their financial position, market shares, marketing mechanisms, overall strengths and weakness, objectives, goals will be cross examined for analyzing the fact that how they were and how they will be in future. Various types of analysis will help us to understand the comparative position and a

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