Essay about Interaction: Sales and Ce Manager
The front ofﬁce staffs interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. These departments view the front ofﬁce as a communication liaison in providing guest services. Each of the departments has a unique communication link with the front office staff.
Food and Beverage Department
Communication between the food and beverage department and the front ofﬁce is also essential. Some of this communication is conveyed by relaying messages and providing accurate information on transfers, which are forms used to communicate a charge to …show more content…
The banquet guest who is unfamiliar with the hotel property will ask at the front ofﬁce for directions. This service might seem minor in the overall delivery of service, but it is essential to the lost or confused guest. The front ofﬁce staff must know both how to direct guests to particular meeting rooms or reception areas and which functions are being held in which rooms. Front desk clerks, as shown in Figure 3-2, must be ready to provide information for all departmental activities in the hotel.
The person responsible for paying the bills for a special event wills also ﬁnd his or her way to the front ofﬁce to settle the city ledger accounts. If the banquet captain is not able to present the bill for the function, the front desk clerk should be informed about the specifics of food and beverage charges, gratuities, rental charges, method of payment, and the like.
Marketing and Sales Department
The marketing and sales department relies on the front ofﬁce to provide data on guest histories, details concerning each