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The front desk staff may also provide labour to prepare the daily announcement board, an inside listing of the daily activities of the hotel (time, group, and room assignment), and marquee, the curb side message board, which includes the logo of the hotel and space for a message. Since the majority of banquet guests may not be registered guests in the hotel, the front office provides a logical communications centre.
The daily posting of scheduled events on a felt board or an electronic bulletin board provides all guests and employees with information on group events. The preparation of the marquee may include congratulatory, welcome, sales promotion, or other important messages. In some hotels, an employee in the front office contacts the marketing and sales department for the …show more content…
The front desk must know at every given moment what rooms have been cleaned and are available for occupancy. Housekeeping must provide the front desk with a listing of rooms that are ready for occupancy so guests can be checked in. If the communication between the two departments is poor or breaks down, delays in guest check in will occur or people will be checked into rooms that are thought to be ready but that in fact are occupied or not ready. If this happens often, the property's reputation will suffer.
Housekeeping and the front office communicate with each other about housekeeping room status, the report on the availability of the rooms for immediate guest occupancy. Housekeeping room status can be described in the following communication terms: * Available Clean, or Ready—room is ready to be occupied * Occupied—guest or guests are already occupying a room * Stay over—guest will not be checking out of a room on the current day * Dirty or On-Change—guest has checked out of the room, but the housekeeping staff has not released the room for occupancy * Out-of-Order—room is not available for occupancy because of a mechanical …show more content…
For example, if a maid or houseman notices obviously non-registered guests on a floor, a fire exit that has been propped open, or sounds of a domestic disturbance in a guest room, he or she must report these potential security violations to the front office. The front office staff, in turn, will relay the problem to the proper in-house or civil authority. The front office manager may want to direct the front desk clerks and switchboard operators to call floor supervisors on a regular basis to check activity on the guest
The daily posting of scheduled events on a felt board or an electronic bulletin board provides all guests and employees with information on group events. The preparation of the marquee may include congratulatory, welcome, sales promotion, or other important messages. In some hotels, an employee in the front office contacts the marketing and sales department for the …show more content…
The front desk must know at every given moment what rooms have been cleaned and are available for occupancy. Housekeeping must provide the front desk with a listing of rooms that are ready for occupancy so guests can be checked in. If the communication between the two departments is poor or breaks down, delays in guest check in will occur or people will be checked into rooms that are thought to be ready but that in fact are occupied or not ready. If this happens often, the property's reputation will suffer.
Housekeeping and the front office communicate with each other about housekeeping room status, the report on the availability of the rooms for immediate guest occupancy. Housekeeping room status can be described in the following communication terms: * Available Clean, or Ready—room is ready to be occupied * Occupied—guest or guests are already occupying a room * Stay over—guest will not be checking out of a room on the current day * Dirty or On-Change—guest has checked out of the room, but the housekeeping staff has not released the room for occupancy * Out-of-Order—room is not available for occupancy because of a mechanical …show more content…
For example, if a maid or houseman notices obviously non-registered guests on a floor, a fire exit that has been propped open, or sounds of a domestic disturbance in a guest room, he or she must report these potential security violations to the front office. The front office staff, in turn, will relay the problem to the proper in-house or civil authority. The front office manager may want to direct the front desk clerks and switchboard operators to call floor supervisors on a regular basis to check activity on the guest