Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile

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Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile

Examine the culture of the selected organization. Explain how you determined that the selected organization showed the signs of the culture that you have identified. Determine the factors that caused the organization to embody this particular culture. Determine what type of leader would be best suited for this organization. Support your position. Imagine that there is a decline in the demand of product or services supplied by the selected organization. Determine what the change in culture would need to be in response to this situation. Zappos, which started as an on-line shoe retailer in 1999, has grown into a multi
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Hsieh, who strives to spread “happiness” as a business model, truly understands that company culture affects the performance of an organization and the job satisfaction of its employees (Schermerhorn, Osborn, Uhl-Bien, & Hunt, 2012). At Zappos, “customer service isn’t just a department—it is the entire company” (Zappos IP, 2013). Organizational leaders set the tone for the culture of a company (Schermerhorn et al., 2012). Hsieh has established a strong culture for the Zappos organization by creating the Zappos Familky Core Values. These ten statements ranging from ‘create fun and a little weirdness’ to ‘be humble’ encourage employees to be themselves, work hard and seek positive change. Hsieh’s favorite core value, be passionate and determined, along with the remaining nine, are heavily referred to during the hiring process (Zappos IP, 2013). Zappos is so committed to maintaining their culture that, after the four week training course, they offer every new hire $2000 to quit if they don’t see themselves fitting in with the culture of the company (Koetsier, 2013), thus eliminating subcultures and countercultures (Schermerhorn et al., 2012). The best type of leader for the Zappos organization is a transformational

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