Ineffective Communication: The Clerk In The Front Bleak Staff

cked the name only. However, the most proper way is to check name and also the identity card number. I can totally understand that they are so urge to start a treatment for the patient. However, you could not give anything right to patient with wrong identity and information. Although checking identity seems like a simple step, it is also which can lead to a significant change in therapeutic direction.

Thirdly, another key person in this case is the clerk in the front desk. Ineffective communication, not following the guideline provided by hospital authority to collect patient data may also lead to this case. Therefore, I suggest hospital authority to provide course to standardize the collecting identification procedure for the front desk staff. Moreover, the admission procedure to public is not clear enough. I suggest hospital authority to provide more information about the admission procedure and what information we collected to the public and describe more about the patient journeys so that the public can have more concept about hospitalization and it can also improve the relationship between our staff and the residents.

In my opinion, I think strictly follow the guideline provided is very important. It can greatly reduce the mistake which is basically preventable. Also, it protect us and our patient. Nothing is more important than patient safety. …show more content…
In order to ensure the patient safety, improving our culture and practice is essential. We shall learn from the mistake and ensure this never happen again. This time, I have got a lesson from this experience. And I am sure that I will never let it happen again in my career. I hope my story could inspire you